Rates, Deposits and Cancellations

DAILY HIRE RATES (applicable for both vehicles)

PAYMENT

Hirers may pay in full when booking however payment of 50% of the hire will confirm the booking, with the remaining 50% due within 28 days of the hire start date.

Payment of the £750 security deposit must be made at least 28 days before the hire start date. This payment should be made separately to the payment hire costs.

Conditions of Hire 

Hire vehicles will be provided with a full tank of fuel (in most circumstances). Hirers should return the vehicle with the same as provided. A fixed charge of £20, plus the fuel cost, will be made if this is not undertaken. 

Cleaning -  The interior should be clean and tidy on return. If the vehicle's interior is returned in a very poor state, a cleaning change of £50 will be made. No exterior washing/cleaning should be undertaken. 

Laundry of bedding and towels is not required. 

Emptying of grey water tank is appreciated though not compulsory.

Pets are welcome though strictly only with prior agreement.

No festival attendance is allowed with the campervans.

Lost vehicle keys or misfuelling will unfortunately terminate the vehicle hire immediately.

Pick up & drop off:

Standard times from pick-up and drop-off are 3pm and 11am respectively however some flexibility is usually possible on the basis that trains or flights may not sync perfectly with these times. This discretion is there to you having long waits at the airport or train station, though please note this flexibility is only if there is prior agreement, IE confirmation can only be made when flight/train times are known. Pick-up/drop off times significantly different to the standard times, for example a 6pm drop off is requested, it may still be possible though with an additional half-day charge. Due to the necessity for some checks and paperwork to be return when dropping off the van, it's not possible to support returns relating to flights that depart before 9am.

Again, details are required before any agreement is made in this area.

Security Deposit

Payment of the £750 security deposit must be made at least 28 days before the hire start date.

The security deposit is there to cover any damage sustained to the vehicle's interior, exterior or provided equipment/items during the hire. 

The cost of repair or replacement will be deducted from the security deposit.

The Security Deposit will be returned within 7 days of the end of the hire as long as the vehicle is returned undamaged. If there is damage that is less than the security deposit amount, depending on the issue, it maybe longer than 7 day before the balance is returned as repair quotes may need to be gained.

Repairs will be done "in-house" as far as possible, however external companies may be needed for some issues.

Any issue of damage or breakage should be raised immediately by the hirer.

CANCELLATIONS

If a hirer needs or wishes to cancel a hire after confirmation via payment, then the hire costs minus the following percentage, will be refunded:

• Within 1 day: 100%

• Within 1 week: 70%

• Within 2 weeks: 40%

• Within 6 weeks: 25%

• Between 10 and 24 weeks: 15%

• Over 24 weeks: 10%

For example:  if the hirer wishes to cancel their booking 3 weeks ahead of the hire start date, as this is within 6 weeks (but more than 2 weeks), the hire fee will be returned, minus 25%.  Any received security deposit will be refunded in full. 

Requests for a change of hire dates can be considered though please understand that it may not be possible.

Insurance-related cancellations: If the hirer is unable to provide the required supporting information for the insurance, then there will no option but for the hirer to cancel the booking. Under those circumstances, the above conditions will apply.  Any received security deposit will be refunded in full. 

Cancellation by Ardersier Campervans

If cancellation needs to be undertaken by Ardersier Campervans, for example due to a serious mechanical issue or accident as part of a previous hire, a 100% refund will be made. The hirer will be informed as soon as possible if this arises. Ardersier Campervans can't be held liable for wider costs such as campsites fees, flights, alternate accommodation etc. Hirers are encourage to take out appropriate travel insurance for such eventualities.