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Help when you need it.
Help when you need it.
Help with setup, roster imports, backups, exports and everyday use.
Contact support
Contact support
For assistance, email arclog.support@gmail.com.
Please describe what you were doing, what you expected to happen and what happened instead.
Help us investigate quickly
Help us investigate quickly
When reporting a problem, please include:
• The ArcLog version and build number shown in Preferences.
• Your iPhone or iPad model and iOS or iPadOS version.
• The steps that reproduce the problem.
• A screenshot, if useful, after hiding anything you do not wish to share.
Please do not send an unredacted logbook or backup file unless you have chosen to do so and it is genuinely necessary.
Common questions
Common questions
Where is my logbook stored?
Where is my logbook stored?
ArcLog’s working data is stored locally on your iPhone or iPad. ArcLog does not operate a user-account system or keep a copy on a developer server.
How do iCloud backups work?
How do iCloud backups work?
If you enable iCloud backup, ArcLog saves private JSON backup files in your own iCloud Drive. iCloud Drive must be enabled and available for this feature to work.
Can ArcLog Support retrieve my logbook?
Can ArcLog Support retrieve my logbook?
No. ArcLog Support cannot see or retrieve data stored on your device or in your private iCloud Drive. Keep an up-to-date backup and confirm that it is available before replacing a device or deleting the app.
How do I export my logbook?
How do I export my logbook?
Use ArcLog’s export area to create a professional PDF or Excel file. You choose where the resulting file is saved or shared.
Protecting your data
Protecting your data
Before reinstalling ArcLog, replacing your iPhone or iPad, or carrying out major troubleshooting, confirm that you have a current backup or export. Removing the app may also remove its locally stored data; iCloud backup files must be managed separately in iCloud Drive.
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