The fastest way to reach us is WhatsApp or WeChat at +86 17620842078 — ask for Engineer Wang. That number is me and my team, not a call center, and you will talk to someone who actually works on these machines.
WhatsApp / WeChat: +86 17620842078 (Engineer Wang)
Where we are: our own factory in Panyu, Guangzhou, China — the manufacturing base for a large share of the world's arcade and amusement machines.
WhatsApp and WeChat are the quickest channels because you can send photos and short videos straight from the floor, and we can usually tell what you are dealing with from a few clear pictures. If you are in a different time zone, send your message anyway with the details below; we will reply when we are back at the bench rather than make you wait on a call.
The more you tell us up front, the faster you get a real answer instead of a back-and-forth. When you message, try to include:
Your machine types — fish game / fishing tables, redemption or ticket machines, claw and crane, eight-ball or pusher, lottery and prize cabinets, coin pushers, and so on. The brand or model helps too.
What you are actually seeing — cash count not matching play count, one player winning far too consistently, too many tickets paid out, revenue dropping overnight, or something physically off about a cabinet.
Clear photos or a short video — the coin acceptor and wiring, the control board area, anything that looks added or out of place. Good light beats long descriptions.
Your scale and goal — how many machines, whether the room is attended or unattended, and whether you want to diagnose a specific problem or harden a new room from day one.
With that, we can usually tell you whether you are even looking at cheating or at a setup/accounting issue, which detection device (if any) fits your cabinets, coverage range for your floor, pricing, warranty, and shipping. We would rather give you a straight assessment than push hardware you do not need.
If you are not sure yet what you are dealing with, it can help to first read who we are and why we know this field, or start from the ArcadeShield home page, which maps out warning signs, how the cheating works, and how to choose equipment. Then reach out with your specifics — that is when we are most useful.