Help, troubleshooting, support contact, feature guidance, and request instructions for Arably users.
Effective Date: July 1, 2026 | Last Updated: July 1, 2026
For support questions, technical
issues, feedback, content corrections, account or purchase questions, or privacy-related requests, contact us at: dr.mahmoud195@gmail.com
We aim to respond within 2 to 5 business days. Complex technical, payment, or content-review requests may take
longer.
2. What to Include in a Support Request
Device and operating system; Helps identify device-specific problems.
App version; Helps us know whether you are using the latest build.
Steps to reproduce the issue; Helps us find and fix bugs faster.
Screenshot or screen recording, if possible; Helps us understand visual bugs, layout issues, and error messages.
Purchase receipt or transaction reference, if relevant; Helps us review purchase or access questions. Do not send full payment card details.
Contact us if you find an Arabic spelling, pronunciation, grammar, translation, or explanation issue. Include the lesson name, section, screenshot, and your suggested correction if available.
Some features may use audio playback, text-to-speech, microphone access, or recording tools. Microphone use is optional and should only occur when you choose a speaking or pronunciation feature.
If progress, quiz scores, streaks, favorites, or completed lessons are not saved correctly, contact us with your device, app version, and the affected lesson or activity.
If reminders or word-of-the-day notifications are enabled, you can usually adjust or disable them in the app settings or device notification settings.
If you purchased premium access and it is not active, contact us with the approximate date of purchase, the account used, and any non-sensitive receipt information.
Refund eligibility depends on where the purchase was made and the rules of the payment provider or app marketplace.
Please review the Refund Policy for details.
4. Basic Troubleshooting Steps
1. Confirm that you are using the latest available version of Arably.
2. Close and reopen the app.
3. Check your internet connection if the feature requires online access.
4. Check audio volume, silent mode, and microphone permission if using audio or speaking practice.
5. Restart your device if the issue continues.
6. If the issue remains, contact support and include the details
listed above.
Audio: No sound or unclear playback; Check volume, silent mode, app permissions, and internet if streaming/TTS is used.
Speaking Practice: Microphone not working; Allow microphone permission and make sure no other app is using the microphone.
Writing Practice: Tracing or drawing not saved: Try completing the activity again and contact support with the lesson name.
Translations: Translation appears incorrect or missing; Report the exact screen and language selected.
Dark Mode: Text is hard to read; Send a screenshot so the design can be corrected.
Search: Word or lesson not found; Try Arabic without tashkeel, English, Turkish, or the available explanation language.
6. Support Scope and Limitations
Arably support can help with technical issues, app access, feature questions, content feedback, purchase access questions, and general app usage.
Arably support cannot guarantee immediate fixes, device-specific compatibility for every device, or support for unofficial or modified app versions.
Arably is an educational app. It is not a substitute for professional, legal, medical, immigration, financial, or religious advice.
7. Families, Children, and Accessibility
If Arably is used by a child, a parent or guardian should supervise app use, purchases, account choices, permissions, and support communications.
We aim to make Arably accessible, readable, and usable across different devices and language directions. If you experience accessibility issues, contact us with details and screenshots.
Arably may support multiple interface and explanation languages. Some languages may be complete, beta, partial, or coming soon depending on the current version.
For complete information, please also review the following documents when available on the official Arably website or inside the app:
Privacy Policy
Refund Policy
Subject: Arably
Support Request
Name:
Email:
Device model:
Operating system version:
App version:
Interface language:
Explanation language:
Section or lesson affected:
Description of the issue:
Steps to reproduce:
Screenshot or screen recording attached: Yes / No
Purchase or account issue: Yes / No
Additional notes:
10. Updates to This Support Document
We may update this Support Document
from time to time to reflect new features, support channels, languages, payment
options, or app changes. The latest version should be available through the
official Arably website or inside the app.