Effective date: July 1, 2026
Arably is an Arabic-learning application that may offer free learning content, paid access, premium features, subscriptions, optional add-ons, or other digital educational content. We want users to have a clear and fair refund process while also protecting the integrity of digital content and services that are delivered immediately after purchase.
By making a purchase or using paid features in Arably, you agree to this Refund Policy, together with any terms shown at the time of purchase and any rules applied by the relevant app marketplace, payment provider, or payment processor.
If you purchase Arably through an app marketplace, app store, or third-party payment provider, refunds may be processed by that marketplace or provider according to its own rules, timelines, and eligibility criteria.
In these cases, Arably may not be able to issue a refund directly, because the payment and billing relationship is handled by the marketplace or payment provider. However, we will help you identify the correct support route when possible.
If Arably offers direct purchases through our own website or payment system, refund requests for direct purchases should be submitted within 2 days of purchase unless a different refund period is clearly stated at the time of purchase.
Direct-purchase refund requests are reviewed case by case. Approval may depend on the nature of the product, whether the paid feature was delivered, whether a technical problem occurred, and whether the request appears reasonable and made in good faith.
Refunds may be approved when required by applicable law or when a reasonable request is made for reasons such as: duplicate charges; accidental duplicate purchases; a technical issue that prevents access to paid content and cannot be resolved after reasonable support; non-delivery of a paid feature; or an unauthorized purchase reported promptly with supporting information.
We may also consider refund requests involving minors or accidental family purchases, subject to the payment provider’s rules, local law, and available evidence.
Refunds may be denied in situations such as: change of mind after substantial use of paid content; completion or heavy use of digital lessons, quizzes, speaking practice, downloadable content, or premium features; abuse of refund requests; violation of app rules; inability to verify the purchase; or purchases made through a marketplace or provider whose rules do not allow us to refund directly.
Free content, promotional access, trial access, coupons, gifts, or discounted access may be non-refundable unless required by law or clearly stated otherwise.
If Arably offers subscriptions, canceling a subscription stops future renewals but does not automatically refund previous charges. Refund eligibility for the current billing period depends on the payment route, applicable laws, and the rules of the marketplace or payment provider used for the purchase.
Users are responsible for canceling subscriptions before renewal if they do not wish to continue. If you experience a billing issue, contact us as soon as possible and include the relevant purchase details.
To request help with a refund or billing issue, contact us at dr.mahmoud195@gmail.com.
Please include: your name if applicable; the email address used for the purchase; purchase date; order number or receipt ID; the purchase method or marketplace used; device type if relevant; a short explanation of the issue; and screenshots or error messages if the issue is technical.
Please do not send full payment card numbers, bank passwords, or sensitive financial information by email.
For direct purchases handled by us, approved refunds are usually submitted to the payment processor within a reasonable period after approval. The time needed for the money to appear in your account depends on your bank, card issuer, or payment provider.
For marketplace or third-party payment purchases, processing timelines are controlled by that marketplace or provider.
If a refund is approved, Arably may remove or limit access to the refunded paid content, subscription benefits, premium features, or related services. This does not affect access to free content unless the account has violated app rules or applicable terms.
If you cannot access paid content because of a technical problem, please contact us before requesting a refund when possible. We may be able to restore access, troubleshoot the issue, or provide guidance. If the issue cannot be reasonably resolved, we may consider a refund according to this policy.
If you believe a charge is incorrect or unauthorized, please contact us promptly so we can help investigate. If you file a chargeback or payment dispute, your access to paid features may be paused while the dispute is reviewed by the payment provider.
We may update this Refund Policy from time to time to reflect changes in our app, purchases, payment methods, legal requirements, or business practices. The updated policy will be posted with a new effective date.
For refund, billing, or purchase questions, contact: dr.mahmoud195@gmail.com.
Provider: Dr. Mahmoud Osama, unless a different legal publisher name is displayed inside the app or on the official app listing.