# Delete Your Modiva Account
Last updated: July 16, 2026
Contact: support.modiva@gmail.com
## Delete your account in the app
If you can access your Modiva account, you can delete it directly in the app:
1. Open Modiva.
2. Go to Profile.
3. Open the account deletion section.
4. Choose the option to permanently delete your account.
5. Enter your password to confirm.
6. Confirm the final deletion prompt.
Account deletion is permanent and cannot be undone.
## Request deletion by email
If you cannot access the app, you can request account deletion by email:
1. Send an email to support.modiva@gmail.com.
2. Use the subject line: Account deletion request.
3. Send the request from the email address associated with your Modiva account.
4. If you cannot send from that email address, include enough information for us to verify account ownership.
We may ask for additional verification before deleting an account to protect users from unauthorized deletion requests.
## What is deleted
When your account is deleted, Modiva deletes or removes access to data associated with your account, including:
- your authentication account and profile;
- wardrobe items and wardrobe photos;
- local account-related app data where the app can clear it;
- marketplace listings and marketplace photos you published;
- favorites, blocks, reports, ratings, and related marketplace records;
- support messages associated with your account;
- outfit feedback, try-on feedback, usage counters, and feature entitlement records;
- push notification tokens and notification preferences.
Marketplace chat messages you sent may be redacted rather than fully removed so the other participant's conversation history remains understandable. In that case, your sender identifier is removed and the message text is replaced with a deletion notice.
## What may be retained
Some limited information may be retained if necessary for:
- legal compliance;
- security and fraud prevention;
- dispute handling;
- backup integrity;
- enforcing our Terms of Use;
- protecting the rights and safety of users or Modiva.
If retained data is no longer needed, it will be deleted or anonymized according to our retention practices.
## Processing time
In-app account deletion is processed immediately where backend services are available.
Email deletion requests are reviewed and processed as soon as reasonably possible. We aim to respond within 30 days, unless a longer period is allowed or required by law.
## Need help?
For questions about account deletion or data privacy, contact:
support.modiva@gmail.com