Embedded Files
Salesforce Public Sector Solutions
Designing scalable, user-centered systems for complex public-sector workflows.
This project represents my work designing and supporting Salesforce-based solutions for public sector programs. Operating within regulatory, policy, and data constraints, I focused on translating complex requirements into structured workflows, clear documentation, and systems that teams could confidently build and operate against. The work required balancing technical precision with usability, ensuring solutions were both compliant and practical for real users.
Defining the Problem
Partnered with stakeholders across technical, policy, and operational teams to define system needs
Translated ambiguous requirements into clear user stories, acceptance criteria, and workflows
Designed end-to-end process flows to support eligibility, case management, and reporting needs
Designing the System
Contributed to feature definition and system behavior within Salesforce
Designed wireframes and UX artifacts to clarify user interactions and edge cases
Focused on reducing friction for users navigating complex, data-heavy systems
Making It Understandable
Created and maintained detailed product documentation to support development and testing
Built data dictionaries to define fields, relationships, and usage across systems
Developed reference materials that aligned business logic with technical implementation
Design Artifacts
A selection of artifacts created to support clarity, alignment, and system longevity.
Reflection
This project strengthened my ability to operate within complex systems while keeping user experience at the forefront. Working at the intersection of policy, technology, and design reinforced my belief that good systems aren’t just functional — they’re understandable. The experience shaped how I approach problem framing, documentation, and collaboration, especially in environments where clarity is critical to impact.
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