Last Updated: July 2, 2026
This Privacy Policy (the "Policy") sets out how Animo ("Animo", "we", "our", or "us"), the provider of the Animo: Photo to Video AI mobile application and its associated features (together, the "Service"), collects, processes, discloses, and safeguards information relating to you.
Your access to and use of the Service constitutes acceptance of this Policy. This Policy operates alongside our Terms of Service, which governs your overall use of the Service.
1. Purpose and Scope of This Policy
We seek to collect only the categories of information that are reasonably necessary to:
1. operate our AI-based photo-to-video and related creative features;
2. administer subscriptions, credit packs, and advertising;
3. preserve the security, integrity, and availability of the Service;
4. respond to support enquiries and satisfy applicable legal duties.
Where a purpose falls outside those set out above, we will either seek your consent or rely on another lawful basis before proceeding.
2. Categories of Information We Process
2.1 Media and Instructions You Provide (AI Features)
To generate or edit a video, you may supply:
- still images or photographs;
- video clips or footage;
- written prompts, captions, or descriptive text.
We treat these submissions as follows:
- Transmission. Submitted material is sent through secured channels to cloud infrastructure for the sole purpose of producing the output you have requested.
- Purpose limitation. Such material is used exclusively to fulfil that request and to deliver the resulting Service to you.
- No general training. We do not employ your submissions to train, fine-tune, or otherwise develop general-purpose or shared AI models for the benefit of other users.
2.2 Media Containing Human Faces
Where the media you provide depicts a human face, you acknowledge and we confirm that:
- we do not seek to identify or authenticate any individual;
- we do not conduct biometric matching or recognition;
- we do not compile or maintain any facial-recognition database.
Facial imagery is processed only to the extent required to apply the visual effect or transformation you have selected.
2.3 Information Generated Automatically
In the course of your use, the Service may record:
- internet protocol (IP) address;
- device model, operating-system version, and application version;
- feature interactions and session activity;
- crash diagnostics and technical logs;
- advertising identifiers, including the Android Advertising ID.
Such information supports the operation of the Service, the correction of faults, the prevention of misuse, and—where applicable—the delivery and measurement of advertising shown to non-subscribers.
2.4 Transaction and Subscription Data
When you complete a subscription or a one-off credit purchase through Google Play, we may obtain:
- your purchase and subscription status;
- the plan or product identifiers required to allocate ad-free access, weekly credits, or add-on credits;
- limited transactional metadata necessary to grant and maintain your entitlements.
Card and payment-instrument details are handled by Google Play and are not retained by us.
2.5 Correspondence With Support
Should you contact feedback@animo11.com, we will receive the email address you write from, the substance of your message, and any files you choose to attach. This information is used solely to address your enquiry.
3. Purposes for Which We Use Information
We process the categories described above in order to:
- carry out the AI photo-to-video requests you submit;
- credit weekly subscription allowances and apply purchased credit packs;
- extend ad-free access to eligible subscribers;
- operate, maintain, and enhance the Service;
- detect, prevent, and investigate fraud and abuse;
- comply with our legal and regulatory obligations.
We do not engage in cross-application tracking that is unconnected with the operation of the Service.
4. Advertising and Your Choices
Users who do not hold an active ad-free subscription may be shown advertising within the app, including through providers such as Google AdMob.
Advertising providers may receive or independently collect:
- device identifiers;
- IP address;
- advertising-interaction data.
Please note that:
- advertising providers operate under their own privacy policies, and we do not control their independent handling of data;
- we do not sell your personal information;
- in the EEA, the United Kingdom, and other jurisdictions where required, we request consent through a recognised framework (for example, Google UMP) before serving personalised advertising;
- subscribers with active ad-free entitlements will not be served in-app advertising by us for the duration of that entitlement.
You may additionally adjust advertising personalisation through your device settings.
5. Legal Bases for Processing (EEA / UK Users)
Where the EU or UK General Data Protection Regulation applies, we rely on the following legal bases:
- Performance of a contract — to deliver the features you request;
- Consent — where you have expressly agreed (for example, to certain advertising or optional functionality);
- Legitimate interests — for security, fraud prevention, and reliability of the Service, weighed against your rights and freedoms.
Where processing rests on consent, you may withdraw that consent at any time.
6. Disclosure of Information
We do not sell personal information. We may, however, disclose limited information to:
- service providers engaged for cloud hosting, analytics, advertising, and payment fulfilment via Google Play, each bound by contractual obligations;
- competent authorities, where disclosure is required by law or is necessary to protect our users or the Service;
- a successor entity, in connection with a merger, acquisition, reorganisation, or transfer of assets, subject to appropriate safeguards.
7. Retention Periods
Category of data Indicative retention
AI media submissions Deleted following processing; brief extension only where strictly necessary
Support correspondence Retained as needed to resolve the matter
Technical and diagnostic logs Commonly 30 to 90 days
Security and abuse records Longer, where required for investigation or compliance
Purchase and subscription records As required for entitlements and legal or accounting obligations
Uploaded files are removed once processing has concluded, save where limited retention is required for technical reliability, prevention of abuse, or legal compliance.
To request deletion, please write to feedback@animo11.com. We endeavour to respond within seven (7) business days, unless a longer period is permitted or required by law.
8. International Transfers and Security
We apply commercially reasonable technical and organisational measures to protect information. No method of transmission or storage, however, can be guaranteed to be entirely secure.
Your information may be processed in countries other than your own. Where required, we put in place appropriate transfer mechanisms to protect that information in accordance with applicable law.
9. Your Privacy Rights
Subject to your jurisdiction, you may be entitled to access, rectify, erase, restrict, or object to the processing of your personal data, to obtain a portable copy, to withdraw consent, and to lodge a complaint with a supervisory authority.
Residents of California. You may have the right to know what personal information is processed, to request its deletion, and to opt out of any "sale" or "sharing" of personal information for cross-context behavioural advertising. We do not sell personal information. You may manage personalised advertising through your device settings and available consent tools.
To exercise any of these rights, contact feedback@animo11.com.
10. Children
The Service is not intended for, or directed to, children under the age of 13 (or such higher minimum age as applies in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so that we may delete it.
11. Device Permissions
Depending on the features you use, the application may request the following permissions:
- Camera — to capture media for AI processing;
- Photos, media, and storage — to select the files you wish to use;
- Internet access — for online processing and verification of purchases.
You may withdraw any permission through your device settings, although certain features may then become unavailable.
12. Third-Party Services
The Service integrates third-party software development kits and services, including Google Play. These operate under their own privacy practices, for which we are not responsible.
13. Amendments to This Policy
We may revise this Policy from time to time. The "Last Updated" date above indicates the current version. Where changes are material, we will provide notice within the app or as otherwise required by law.
14. Contact
Email: feedback@animo11.com