Introduction


Although Japan is much admired for the safety of its streets and its highly educated citizens, it has recently been troubled by the problem of classroom collapse or anarchy, namely, a breakdown of order in the classroom, and rising juvenile crime. While the crime rate among youth is still lower than in Western countries, Japan's parents and educators have been shocked by a series of murders, knifings, and other incidents that seem to indicate that even ordinary children are capable of suddenly committing crimes. Moreover, when reporting these crimes, the media has tended to stress that the perpetrator seemed to be just an "ordinary kid" until he or she snapped, implying that all young people are capable of such acts. After all, even seemingly ordinary young people talk of having repressed feelings of extreme discontent and blowing up with rage, and expressions of such feelings and behavior have become part of their everyday vocabulary.




A recent monograph (Volume 61) published by the Benesse Educational Foundation examines two terms, "mukatsuku" and "kireru," that are currently used by young people to describe a psychological state and a behavior that have been closely linked to the surge in juvenile delinquency and crime. "Mukatsuku" normally refers to the feeling of being dissatisfied, offended, irritated, or angry, but among young people, it also refers to a potentially explosive, repressed state from which they cannot find release. When this state continues and the young person is pushed to a breaking point, he or she may snap or "kireru." This refers to sudden, destructive behavior toward oneself or others in even an otherwise seemingly "ordinary" young person.




In the survey, questionnaires were distributed to 1,235 students in the seventh to the ninth grades at four junior high schools in Tokyo from May to June 1998. Follow-up interviews were also conducted. The purpose of the study was to obtain a better understanding of these phenomena and of the students who are fed up to the point of snapping, how teachers might better cope with this behavior, and what this behavior might mean for society at large.





Mukatsuku: angry and frustrated

How many students feel angry and frustrated and how do they express these feelings? Only 10% of the students in the survey reported rarely feeling angry. Girls, in particular, said they felt angry and irritated about relationships with friends. Half of the students try to control their anger, but others act out in violent ways toward objects or people. They tend to divert their anger in outward-directed or physical activities or solitary past-times, or engage in slightly hazardous or risky behavior. The expression "mukatsuku" tends to be used either when the student wishes to express dislike for, or rejection of, someone in an aggressive manner or when the student feels inner turmoil. It appears that in the lower grades, this word refers more often to an aggressive attitude toward other people while in the higher grades, it denotes inner feelings of dissatisfaction. This indicates that students are not adequately equipped with the vocabulary to explain their feelings and desires precisely and tend to use the same word to refer to different states of mind.




There appears to be a close relationship between feeling angry and frustrated and actually acting out or becoming enraged. 90.6% of the students who become enraged every day report feeling angry every day. Moreover, 16.6% who feel angry every day report that they actually snap or become enraged every day (Table 1).


Table1

Frequency of snapping (kireru) X frequency of getting frustrated (mukatsuku)


Angry Ne Demek


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Conclusion

Adults are alarmed when young people talk about feeling angry and blowing up with rage, and this survey found that more and more young people claim to feel angry. Nevertheless, on the whole, they are able to control how they vent these feelings and use this type of language without intending its full and serious implication. In other words, there is not necessarily a parallel between the ways in which they talk about and express anger, frustration, and rage in their daily lives and the series of crimes that have made adults so anxious to understand adolescent psychology and behavior.




The survey found that when children have a network of warm, supportive relationships, they do not become exceptionally reckless or violent even during times of extreme duress. This indicates that weakening interpersonal ties are a factor in the emotional instability of young people today.




Against the background of the progressive decrease in the child population of Japanese society, it is also possible to see "kireru" as regressive, child-like behavior by students who are not sufficiently emotionally developed for their age. In fact, classroom collapse or the breakdown of order in the classroom are problems seen in the lower grades, and becoming enraged may also be typical of those students who lack the skills to express their frustration and channel their stress. 




The school environment is not the only factor that contributes to rage. According to the survey, many students who become enraged do not have a good relationship with their parents. This may imply that the family plays an important role in providing the emotional stability that young people need, particularly during the pre-pubescent years.




The researchers who conducted this survey concluded that helping young people value themselves and their future as well as to respect others can mitigate the effects of rage insofar as they restrain the expression of violent tendencies. Feeling angry and blowing up are natural emotions and behavior, but mature people are able to express themselves in a socially acceptable manner. The survey concludes that violent behavior of young people in Japan is a global phenomena that can be seen as a developmental maladjustment of children who are forced to grow up too quickly.

On the other hand, if angry clients get outstanding customer service with an effective solution to their problem, they might even leave more satisfied. They accept that mistakes happen, and will be sure to leave a top-star rating about your assistance.

We hope that following our advice will serve as a toolkit for the next time you have to deal with irate customers. The best is to follow them in order; however, any one of these tips will help you handle angry customers better and stay calmer.

One of the most significant impacts of the Anger Not-Self Theme in relationships is the potential for misunderstanding. Others may not understand why Manifestors become angry, and Manifestors themselves may struggle to communicate their experiences effectively. This can result in a cycle of conflict and misunderstanding.

Gk grlts bilimsel olarak aklanmtr, ve insanlar onun tanrlarn insanlara kzgn olduunun bir iareti olduuna artk inanmyorlar, bu yzden gk grlts de biraz daha az korkutucudur. - Thunder has been explained scientifically, and people no longer believe it is a sign that the gods are angry with them, so thunder, too, is a little less frightening.

The alternative is to not delay when angry. How does that end? You might want to ask the Montague and Capulet families. Violence will only beget more violence, anger will only beget more anger. Best to let the anger fade and avoid the cycle of anger and violence.

Have you ever been told the best thing to do when you are angry is to count to ten? Why would that work? You are delaying anger about five to ten seconds, depending on how fast you count. But how many fights did it prevent when you were young? It helped me quite a bit, but then I was a very short fused individual growing up.

BUT it will not stop your parents, family, siblings, friends, boss, coworkers, neighbors, politicians, Hollywood, skin heads, Koreans (probably just one North Korean, ha!), the weather, mountains, air quality, global warming, grass growing wrong, mail not being delivered on time, and so (sorry about that, wanted to exaggerate to make a point to be completely inclusive of ANYTHING that might make anybody angry) you will get angry again. Forgiveness will not stop them from getting you angry again. That is done through learning and mastering mature communication skills to get your needs met. So be sure to do that too.

My best friend has bipolar disorder and often experiences agitation. They stopped taking medication, as they felt it did not suit them. Sometimes, it makes me feel angry or afraid when the tension starts rising. What can I do to help both of us? 006ab0faaa

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