Train the Trainer
for System Administrators
Embedded Files
Project Scope
Project Scope
My Role: Course Designer and FacilitatorTime in Development: 80 hoursTools: Microsoft Word and Company Software
Client:
Software Company (Confidential)
Problem:
Many clients were expressing a need to train their newly hired administrators at their organization. Not wanting to pay the expenses of having a trainer come to them, they were looking for other options.
Solution:
Design an in-person Instructor-Led course catered to System Administrators of the software from various clients. This class will be offered quarterly at the software company. Students would travel to the course.
Course Duration:
3 full days - 6 hours of instruction each day
Target Audience:
New System Administrators at existing live clients that have been tasked with maintaining their system at their organization and training others on their staff.
Course Components:
Demonstration time from Facilitator
Hands-On Exercises to be completed individually and reviewed as a class
Q&A Time with an emphasis on exploring shared experiences between the clients
Objective:
At the end of the course, users should have the tools to maintain their system setups their user security access, and be able to train others at their organization.
Deliverables:
Facilitator Guide
Hands-On Exercises
Post course Evaluation Form
System Admin Training - Facilitator Guide (1).pdfFacilitator Guide
Facilitator Guide
This guide was given to the trainer to follow. The trainer was already experienced in all topics covered.
Training was conducted as projected screenshare for all students to see. Each student followed along real-time on their own workstation in the classroom.
System Admin Training - Security - Instructor - Hands-On.docxHands-On Exercise
Hands-On Exercise
Multiple hands-on exercises were given throughout the 3-day course. This is one instructor sample with answers provided.
The questions consisted of areas of typical struggle where clients would call for assistance. It was our goal that the client would no longer need to contact a trainer to figure out how to navigate the software.
System Administrator Training - Evaluations .docxCourse Evaluation
Course Evaluation
This is an example of the course evaluation given to each student at the end of the training to gauge effectiveness and get feedback on potential improvements.
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