Call Center Manager

Master's Degree in Economics 

Data Scientist | Data Analyst | SalesForce Manager 

With over 25 years of experience in the financial market, I currently work as a Call Center General Manager and Data Analyst, leading operations across three Brazilian states with more than 200 team members. My career has been built on developing high-performance sales teams and transforming customer experience through innovation, strategic data analysis, and results-driven leadership. I believe that operational excellence and analytical intelligence are key to generating real business impact — and that’s the vision I bring to my work every day.