For 25 years managing teams (Sales Force), improving customer experience and raising the level of results for companies.
For 25 years managing teams (Sales Force), improving customer experience and raising the level of results for companies.
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My SoftSkills are linked to people management (teamwork). I have been working in the financial sector for over 25 years as a lead Manager in the Individual and Corporate segments (sales force) and also working as a Data Scientist building Machine Learning models and Dashboards to generate insight and contribute to increased results.
Professional experience
Professional experience
08/05/2000
Banco do Brasil S.A.
Call Center General Manager (Sales Force).
Current Assignments
Current Assignments
Represent Banco do Brasil and its subsidiaries;
Management of a credit portfolio in excess of 1 billion reais;
Management of investment portfolios in excess of 1 billion reais;
Manage Business Units (sales force) or Call Centers to improve the Customer experience and raise the level of Sustainable results of this Unit;
Professional experience
Professional experience
05/2021 - current day
Digital Market Agency Total Reach
Developer Mobile (Iphone+Android) React Native
Current Assignments
Current Assignments
Building Apps To Iphone and Android;
Use clean code best practices
Join agile teams
Professional experience
Professional experience
Data Analytics Consultant
07/2023 - 08/2023KPMG - Australia - Interniship
- Perform database extraction, analysis, treatment and cleaning (Python, Pandas, Statistics, Seaborn, Sci-kit Learning, Data Science);
- Communication with customers about improvement points in data collection, and project presentation (Power Point);
- Generate insights to profile consumers (Power BI, Python);
- Generate a segmentation/clustering model using Machine Learning (Random Forest);- Perform database extraction, analysis, treatment and cleaning (Python, Pandas, Statistics, Seaborn, Sci-kit Learning, Data Science); - Communication with customers about improvement points in data collection, and project presentation (Power Point); - Generate insights to profile consumers (Power BI, Python); - Generate a segmentation/clustering model using Machine Learning (Random Forest);
Skills: Microsoft PowerPoint · Business Communications · Microsoft Power BI · Data Analysis · Extract, Transform, Load (ETL) · Machine Learning · Python (Programming Language) · Data science
Graduation
Graduation
Bachelor of Economic Sciences
[02/2001] - [08/206]Bachelor of Economic Sciences
[FURG - https://www.furg.br/graduacao/ciencias-economicas]
Master's degree in Economics and Business Management
[02/2017] - [08/2020]Master's degree in Economics and Business Management
[Universidade Cândido Mendes - http://www3.ucam.br/mee/]
knowledge and Stacks acquired in the last 2 years
[06/2017] - [05/2020]knowledge and Stacks acquired in the last 2 years
[Universidade Cândido Mendes - http://www3.ucam.br/mee/]
knowledge and Stacks acquired in the last 2 years
knowledge and Stacks acquired in the last 2 years
Cópia de Courses_IT.pdfCourse Trilha Ignite - React Native
[03/2022] - [08/2022]Course Trilha Ignite - React Native
[Rockseat - https://www.rocketseat.com.br/ignite#tracks]
Course Formação Java e Orientação a Objetos
[05/2021] - [08/2021]Course Formação Java e Orientação a Objetos
[Alura - www.alura.com.br] + [www.unibb.com.br]
Agile Manager course - Methodology Scrum e Kanban
[08/2021] - [08/2021]Agile Manager course - Methodology Scrum e Kanban
[Alura - www.alura.com.br] + [www.unibb.com.br]
Expert Advanced Machine Leanring
[01/2023] - [01/2021]Expert Advanced Machine Leanring
[Alura - www.alura.com.br] + [www.unibb.com.br]
Programming Course - Trilhas Discovery
[01/2021] - [03/2021]Programming Course - Trilhas Discovery
[Rocketseat - www.rocketseat.com.br]
Programming Course - Trilhas Ignite React
[03/2021] - [05/2021]Programming Course - Trilhas Ignite React
[Rocketseat - www.rocketseat.com.br]
Course Formação Cientista de Dados
[01/2018] - [03/2020]Course Formação Cientista de Dados
Data Sciense Academy [https://www.datascienceacademy.com.br]
Management Practices for Sustainable Results
[07/2012 - [06/2013]Management Practices for Sustainable Results
[Universidade Cândido Mendes - Universidade Corporativa Banco do Brasil]
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