Adapter / Power Supply
The electrical power supply in Phuket is 220 voltages (50 Hz). Should you require an adapter/transformer, dial ext. 0 (villas dial 81 0)

Air Conditioning
A comfortable setting is 24-27°C and is suggested for Phuket's tropical location. To ensure proper climate control it is recommended doors and windows are kept closed.

Airport Transfer
Private luxury vehicles are available; our resort is 40 minutes from Phuket International Airport. To arrange all transfers please dial ext. 0 (villas dial 81 0).

Airline Reservation and Confirmation
To assist with your onward flight details/reservations please dial ext. 0 (villas dial 81 0) and our concierge team will follow up with arrangements.

Andara - SILK Restaurant & Bar
SILK Restaurant and Bar features gourmet Thai and international cuisine set amidst beautiful surroundings complete with stunning views of the Andaman Sea.
Opening hours: 7 am – 10.30 pm (last orders 10.00 pm), reservations at SILK ext. 6880 (villas dial 81 6880)

Andara Spa
Indulge in the exceptional, where treatments are a celebration of all that is life and fine living. Specialists are available by appointment for a variety of spa treatments aimed at total relaxation, rejuvenation, and completely luxurious pampering.
Opening hours: 10am - 8pm daily, reservations please dial ext. 6400 (villas dial 81 6400).

Andara Boutique Shop
Andara Boutique provides a unique collection of designs and jewelry, curated regularly so be sure to stop by.
Opening Hours: 10am - 8pm daily, main lobby.

Andara Yacht - Celebrity
Get away from your private paradise aboard the beautiful and exceptionally luxurious Celebrity yacht.
Book your day excursion or overnight stays at ext. 0 (villas 81 0).

Kamala Beach
Our complimentary shuttle service is available to Kamala Beach, 7am – 12am daily; ext. 0 (villas dial 81 0).
Kamala Beach provides the following swimming precautions with different colored flags as indicated:

Red Flag - There is an extremely high probability of a rip current being present and it is dangerous to enter the water or swim.
Half Red/Half Yellow - Lifeguards are on patrol. For your own safety, please swim in the designated area between the flags.
Yellow Flag Caution should be observed when entering the water as the surf is rough and there is the possibility of a rip current.
Green Flag The surf is calm and there is no apparent danger.

Business Needs
Should you require assistance with postal matters, faxes, or any business matters, please dial ext. 0 (villas dial 81 0).

Children’s Activities & Andara Kidz Club
We provide a variety of outdoor and indoor children’s activities overseen by our recreation team. For the little ones, the Kidz Club is open 9am - 6pm.
For further information, dial ext. 6113 (from villas dial 81 6113).

Credit Cards
All major credit cards are accepted; we regret that settlement of accounts by personal cheque is not accepted.

Day and Overnight Visitors
Day and overnight visitors of our registered guests are not permitted to stay at the resort guest rooms unless they have registered with the concierge, as per Thai laws. Andara Resort and Villas reserves the right to refuse visitors at the resort entrance. All overnight visitors’ expenses will be charged to the guest suite account automatically.

DVDs
Select movies from well-known classics to new releases. Please dial ext. 0 (villas dial 81 0) to reserve your favourite titles.

Entertainment System
The entertainment system with a DVD player is simple to operate. Should you, however, require assistance, please dial ext. 0 (villas dial 81 0). DVD players do not accept copy DVDs.

Emergencies
In case of an emergency requiring assistance please contact the concierge dial 0 (villas dial 81 0). If you are outside the resort, please contact our main telephone number 076 338 777.

Fire Procedures
In the event of a fire, please remain calm. All suites come with fire extinguishers located in the kitchen. These are easy to use and come with full operating instructions. Please DO NOT take any unnecessary risks. Please become familiar with the fire escape plan as indicated on the back of the entrance door in residence, and the main kitchen door at villas. The assembly point is at the outdoor tennis court area.

Fitness
The fully equipped fitness center is open 8am – 8pm daily, attended by well-trained instructors. For daily class schedules and personal training sessions, please contact the recreation team ext. 6111 (villas dial 81 6111).

Fast Track Immigration HKT Airport Service
Particularly helpful after a long journey, this service includes on arrival:
· Greeting by staff at the air bridge before the immigration check
· Assisting with visa processing on arrival
· Escort through immigration check without queuing

On departure:
· After baggage security check (at check-in), assistance with the visa process
· Speedy processing of passport
· Access to the private lounge

Please contact the concierge to arrange this service, dial ext. 0 (villas dial 81 0).

Golf
Phuket has five exclusive golf courses; Blue Canyon Country Club, Mission Hills, Laguna Golf Club, Loch Palm and Red Mountain. Be sure to ask us about the special package for the NEW Aquella Golf & Country Club in Phang Nga. Dial ext. 0 (villas dial 81 0).

Ice
Your suite refrigerator is equipped with an automatic icemaker. Should you require larger quantities, please contact room service ext. 6888 (villa dial 81 6888).

Internet
Access to the internet by high-speed Wi-Fi is available to all guests complimentary, no passwords required in your suite or villa, simply choose the network by room number.

Iron & Ironing Board
Located in the slim cupboard near the fridge/freezer unit. For villa stays, please ask your private villa attendant.

Laundry – Dry Cleaning
Please complete the laundry list and use the laundry bag provided, and express service is available, dial ext. 0 (villas dial 81 0) once your bag is ready for pick up.

Medical Assistance
For a doctor’s visit, please contact the concierge team by dialing ext. 0 (villas dial 81 0).

Pest Control
Andara regularly fogs and uses non-chemical herbal sprays in the treatment of mosquitoes. Advance notice is given of the dates intended and when this is done it’s recommended all doors and windows are kept closed.

Resort Pool & Pool Bar
Enjoy the 40m resort pool, open 8 am – 7 pm daily alongside refreshing drinks and poolside dining options. Please check with the SILK Restaurant team for the last happy hour specials.

Safe
For your convenience, we have provided an in-room safe deposit box located in the bedrooms. As a kind reminder, our guests are responsible for any damage or loss of your personal belongings. We suggest double-checking the safe deposit box in your room upon your departure from the Resort.

Andara does provide usage of our hotel safe. Should you have any safety or security questions or require further information about the safekeeping of your belongings, please contact our concierge staff from residence dial 0 or from villa 81 0.

Note: The Resort is only responsible for any damage or missing items from the room at a of maximum 5,000 THB.

Taxis/Local Transport
Should you wish to use a taxi or local transport, please dial ext. 0 (villas dial 81 0). Please be advised Andara Resort & Villas accepts no responsibility for the use of local transport or tuk-tuks.

Water
Complimentary bottled drinking water is provided daily. We do not recommend drinking Phuket tap water.

Instructions for International Dialing

• International dialing to Thailand +66 + Telephone number

• Thailand (Phuket) local dialing 076+Telephone number

• International dialing from Thailand 001+Country code + Area code + Telephone number

Andara Contact Details

•  Tel.: +66 76 338 777

• Fax +66 76 338 949

• Email: concierge@andaraphuket.com

Local Emergency
· Kamala Police 191, 076 385 310
· Firefighting 199, 076 325 225
· Tourist police 1155, 076 219 878
· Emergency Medicine 1669
· Marine police 076 211 833
· Phuket provincial police 076 212 115

Hospital
· Bangkok Hospital (Phuket) 1719, 076 254 425
· Patong Hospital 076 340 444
· Mission Hospital 076 237 220
· Vachira Phuket Hospital 076 237 237
· Phuket International Hospital 076 249 400

Airport
· Phuket International Airport (HKT) 076 351 122
· Bangkok - Don Muang Airport (DMK) 02 535 1192
· Bangkok - Suvarnabhumi International Airport (BKK) 02 132 1888

Airlines
· Thai Airways International (TG) 02 356 1111
· Singapore Airlines (SQ) 02 353 6000
· Cathay Pacific (CX) 02 787 3366
· China Airlines (CI) 02 412 9000
· Qatar Airways (QR) 02 259 3560-3
· HK Express (UO) 02 634 2552
· AirAsia (FD) 02 515 9999
· Nok Air (DD) 02 088 8955
· Viet Jet Air (VZ) 02 089 1909
· Bangkok Airways (PG) 02 270 6699
· Thai Smile Airways (WE) 02 118 8888
· Lion Air (JT) 02 529 9999

Should you wish to place outside calls (surcharge), please dial:

• 9 + phone number for local

• 9 + 001 + country code for overseas