2022 Reducing Abandonment and Improving Attitudes in Emergency Departments: Informing Patients about Delays and Expected Operations: (LINK to ppt) (LINK to video talk)
2022 רגשות במערכות שירות - ראיון אחד על אחד (Link)
2022 Studying Emotion in Service: New (Data, Tools, Research) Opportunities (Link)
2021 Emotions at Work and the Work of Emotions (Link)
