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Professor Anat Rafaeli
Professor of Organizational Behavior
Yigal Alon Chair for the Study of People at Work
Faculty of Industrial Engineering and Management
Ph.D.: Ohio State University, 1983, Industrial and Organizational Psychology.
Post Doc Stanford University 1984-1985.
Hebrew University of Jerusalem 1985-1997.
University of Michigan 1998-2000.
TECHNION Full Professor from 2000.
Director, Technion International Center 2005 - 2014
Board Member Open University of Israel 2022 -
Board Member Braude Academic College of Engineering 2022 -
GENERAL INFORMATION
Professor Anat Rafaeli is the Yigal Alon Chair for Study of People at Work in Technion, Israel’s Institute of Technology. Her research examines multiple aspects of customer service interactions. Her early work developed the theory of "Emotional Labor", the effects of organizational attire, symbols and artifacts in service delivery, and aspects of queues and waiting for service. Her research combines qualitative and quantitative methods for studying interactions, conversations patterns of influence between customers and service agents, in Face-to-Face, telephone and online service interactions. Prof. Rafaeli has published extensively in leading journals, including Journal of Applied Psychology, Journal of Service Research, Academy of Management Journal, Academy of Management Review, Organization Science, Personnel Psychology, Journal of Service Research, Journal of Organizational Behavior, and more. You can see my full resume HERE
ACADEMIC DEGREES
Ph.D. May, 1984
Ohio State University
Major: Industrial and Organizational Psychology
Minor: Counseling Psychology
M.A. June, 1981
Ohio State University
Major: Industrial and Organizational Psychology
Minor: Counseling Psychology
M.S. Technion, Israel Institute of Technology
Major: Labor Relations and Industrial Management
B.A. June, 1977
University of Haifa
Major: Psychology
Minor: Mathematics
ACADEMIC APPOINTMENTS
Current Yigal Alon Chair of People at Work
Full Professor
Faculty of Industrial Engineering and Management
2008 – 2018 Director, Technion International Center
Technion
2010 Visiting Professor
London Business School
1997-1998 Visiting Professor
The University of Michigan
1985 - 1997 Senior Lecturer and Associate Professor
School of Business Administration
Hebrew University of Jerusalem
1994, 1995 Associate Professor
INSEAD -- European Institute of Business Administration
1989 - 1991 Associate Professor
University of Michigan
1984 - 1985 Post Doctoral Visiting Scholar
Industrial Engineering
Stanford University
1984 - 1985 Assistant Professor
School of Business Administration
California State University Hayward