Privacy Policy

AlwaysRide - Privacy Policy

Last updated: April 01, 2025

Welcome to AlwaysRide. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our ride-sharing app. By using AlwaysRide, you agree to the terms of this policy. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

• Personal Information: When you sign up for our service, we collect your name, email address, and mobile phone number to create your account and communicate with you.

• Location Information: In ride-sharing functionality, To provide the best possible ride options, we collect your location (GPS data) to find available rides nearby when you request a ride. This data is used to match you with suitable rides in your area.

• Push Notifications: We use Firebase (Google services) to send push notifications to your device. For this, we collect your device information to send notifications related to ride updates, chat messages, etc.

Use of Your Personal Data

• We use the collected information for the following purposes:

• Ride-sharing services: To match riders with available drivers based on location.

• Communicate with users: To send notifications regarding rides, chats, and other important updates.

• Improve app performance: We may analyze the data to enhance user experience and troubleshoot issues.

• Process Identity Verification and Resolve issues: In some cases, we may access your personal details, chat messages, or photos to verify your identity and resolve any issues reported by you. This helps ensure your safety and the safety of other users.

Third-Party Services

We use the following third-party services:

• Firebase: For chat functionality and push notifications feature. Firebase handles the storage of your chat data in its database, and sends notifications through Cloud Functions.

We do not share your sensitive identity data with any third parties. However, Firebase may collect data as described in its privacy policy.

Sharing and Disclosure of Information

We do not sell or share your personal information with any third parties for marketing purposes. We may share your information with third parties in the following cases:

• With service providers: If necessary for providing the services. 

• Legal compliance: If required by law, to protect our rights or respond to legal processes.

Data Security

We take reasonable measures to protect your personal information using industry-standard security practices. However, please note that no data transmission method over the internet or electronic storage is completely 100% secure. We cannot guarantee absolute security.

User Rights

As a user of AlwaysRide, you have the following rights concerning your personal information:

• Correction: You can update or correct your personal information if it is inaccurate.

• Deletion: You may request the deletion of your account and personal data, except as required for legal obligations or for the maintenance of our services.

Children’s Privacy

AlwaysRide does not address children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected such data, please contact us so that We take steps to remove that information from Our servers

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@alwaysride.ca