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Wali Zuberi
CEO
_____
Linkedin
Experienced Chief Executive Officer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Service, Technical Support, Sales, Strategic Planning, and Business Development. Strong business development professional.
Founded in 2k14.
Al-Rehman offers a comprehensive set of services and solutions for Call Centre Operations which includes both training and offering a host of inbound and outbound calls for US and UK campaigns with high quality considerations. We have extensive experience of executing telesales, tele-customer support, tele-marketing and offshore recovery services projects coupled with call centre trainings for various clients in public and private sector of US, UK and Pakistan.
Every day, our clients entrust their customers and business to our bilingual (English/Pakistan) employees, who engage in telephone and call center operations, telecommunications, sales, customer service and marketing efforts to help.
Our services.
24/7/365 customer service support.
Dispatch of service emergency or technical support.
After hours, weekend, holiday, overflow coverage.
Dedicated receptionist during normal business hours.
Live operator answering service.
Toll-free telephone answering service. .
What We offer.
We offer our clients courteous, professional, knowledgeable agents with crystal clear voice quality, customized answering with your personalized greeting and 24/7 nationwide telephone answering service, Multilingual services, Message center with 24/7 Toll Free access. We enable our clients to meet their sales objectives by offering them quality services. Our program offerings include the following:
Acquisition and sales program.
Back office processing.
Inbound services and sales.
Outbound sales.
Order taking and fulfillment.
Lead generation.
Product information requests .Back office processing- Our proven back office solutions include
Data entry.
Transcription.
Research.
Analysis.
Why Al-Rehman Communication Call Centre?
High quality telephone and web-based customer service and sales operations.
Run time quality control.
Run time feedback.
Run time check & balance.
Invest more time towards quality tasks.
Transaction monitoring reduction of operational costs.·Decrease answering and talk time = reduce communication cost.
Decrease integration of back-end systems.
Improve processes and save money.
Free your resources and focus on your strategy.
Increase your capabilities Increase Revenue.. Automated IVR and call management.
Rapid and rationale response.
Intelligent Call Routing
Why Al-Rehman Communication Call Centre? (Continued)
Quality check module time is money.
Swift and efficient start up.
Readily Available Resources.
Quicker turnaround time.
Constant coordination and correspondence with immediate response time improve service - 24x7.
Interaction history is automatically recorded and available for reference.
Quality Check appliance on every call.
Coaching by Mentors.
IT Support available.
Human resource management.
At Al-Rehman Communication we strive to provide the best incumbent for a successful deployment, increase customer satisfaction and reduce attrition. HR hiring process is briefly outlined as follows:
Understanding the nature of the project i.e. inbound, outbound or data entry—initial meeting with the project director are scheduled to gain insight.
Hours of operations
Number of agents required.
Go live and/or drop date.
Businesses intent on growth simply cannot cost effectively develop the same in-house level of sophistication in technology and human resources. By outsourcing customer service and sales to Al-Rehman Communication, businesses preserves capital resources, reduce cycle time and improve corporate performance.Call Centre Training.
Al-Rehman Communication imparts world class training ranging from basic to advanced IT trainings, technical trainings and call centre trainings (telesales and customer services) to clients in public and private sector in different areas of the world. Our training programs are known for their high energy, intense practice and focus on participant success. Participants state that our training program is most effective, providing a motivating and practical training experience for Call Centre training ranging from Customer Service Training, Telesales Training, US and British Accent Training. To work together to deliver world class training to our clients we believe in providing quality Training to each individual. We understand the learning curve associated with each Agent, hence we go the extra mile in completing initial training in a professional/satisfactory manner from an internal and client standpoint. Experienced and qualified trainers.
US based customer service training/ appliance in the domestic market.
Quality and knowledge driven.
Comprehension of learning.
Focus on customer retention.
Call Centre Campaigns.
Al-Rehman Communication has the experience of executing tele-sales, tele-customer support and telemarketing projects for different international clients. Al-Rehman Communication follows the Hybrid model through which we will qualify opportunities, close deals that can be done over the phone, and then pass larger relationship based sales opportunities out to the field sales force of the client. We aim to bring together three important aspects to managing the telesales needs:
Competitive telesales resources (TSR).
Effective results.
UK and US cultural awareness.
How we do it.
The outbound tele-sales process is initiated with a briefing on the nature of the tele-sales campaign, aims and objectives and success factors. Once this is clear Al-Rehman Communication and client collaborate to develop and appropriate target list or the client supplies the target list. Based on the type for example B2B and/or B2C of the prospect and the objectives of the sales campaign world-class tele-sales pitch or script is developed in collaboration with the client keeping in mind the regulations. A team of tele-sales professionals and quality assurance people is brought together are completely trained for the campaign. Once the above prerequisites are in place the campaign is launched.
Infrastructure of call centre.
When creating the facilities at Al-Rehman Communication we spared no effort in building the most advanced call center possible. Taking into account the unique challenges faced by a call center in Pakistan, we planned for every eventuality and provided the means necessary to handle them efficiently. With the latest high-end servers, cutting-edge customer management systems, advanced power management technology, redundant data storage and fully networked and internet ready Workstations; Al-Rehman Communication built on a solid foundation.
Manpower for call centre.
Over 100+ Work Stations at present with a capacity to increase up to 300.
Highly skilled & experienced personnel, well conversant with English language
Round the clockwork in 3 shifts on 24/7 basis.
In-house technical support.
Systems and servers for call centre.
More than 100 laptops with high speed Dual Core processors, 2GB of DDR each.
Four Asterisks based server make of IBM.
Two Database servers make of IBM.
One CRM based server make of IBM.
One FTP server (Internal as well external) make of IBM.
SRW-224G4 (REAL SWITCH) with 24 ports make of CISCO.
CISCO Router 3800 series as external Gateway with Load Balancing Feature.
CISCO catalyst switch 4500 series equipped.
Audio codes product including VOIP analogue and digital gateways.
Direct international lines VOIPs
Recruitment and Selection.
Al-Rehman Communications employees are selected after rigorous rounds of written tests, group discussions, mock calls and personal interviews. The qualities prevalent in each Al-Rehman Communication employee are:
Conversational ability and English grammar.
Accent, pronunciation, and voice modulation.
Time management.
Pro-activeness and Self-confidence.
Responsible and responsive.
Alertness, Learning capability and persistence.
Tele-etiquettes.
Dedicated and hard worker.
Sensitization to western culture.
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