How do credits work?

Understanding Alno.ai Credits

Alno.ai uses a credits-based system to ensure fair access to powerful AI resources across all users. Instead of assigning a fixed number of credits per task, the system calculates credit usage based on the actual computing power and time required for each request.

Whenever you use an AI feature—such as image generation, headshot creation, or advanced GPT functionality—credits are deducted according to how resource-intensive the task is.

Credits work like a digital wallet: any unused credits will remain in your account and continue to accumulate over time. You can also purchase additional credits whenever you like, and they’ll never expire.

You can track your credit usage in your settings to see exactly how many credits you have and where they’re being used.

Troubleshooting & Tips

If you notice your credits are being used up faster than expected, double-check whether you’re running high-computation features like headshot or video generation.

When do credits renew?

Your credits are added every month on the same date you originally subscribed. For example, if you signed up on the 10th, your credits will renew on the 10th of each following month.

Your billing cycle stays consistent and is always based on your original subscription date. You can check your next renewal date in your account dashboard. 

Do unused credits roll over?

Yes! With an Alno.ai subscription, your monthly credits roll over and never expire. Any unused credits will stay in your account and continue to accumulate, so you can use them whenever you need.

If you purchase an extra credit package on top of your monthly plan, those credits also never expire and will remain available until used.

Tips:

If you find yourself needing more credits in a given month, you can always purchase an add-on credit pack.

You can track your total and remaining credits anytime from the Settings page 

Is there somewhere I can go to check credit usage?

You can easily see how many credits you've used by visiting the Settings page in your Alno.ai account.

Need more? You can purchase additional credits anytime directly from the dashboard—they never expire and are ready whenever you need them. 

How to cancel my subscription?

You can cancel your Alno.ai subscription at any time.

To do so, you have two options:

Email Us: Just send a message to our support team, and we’ll help you cancel your subscription quickly.

Go Directly to Stripe: Visit Stripe’s billing portal and enter the same email you used for your Alno.ai subscription. From there, you can manage or cancel your plan without needing to log in to the app.

Note: Canceling your subscription will remove any active discounts and permanently delete your chat history, saved prompts, and media generations.

If you need help or run into any issues, don’t hesitate to reach out—we’re here to support you.