Privacy Notice

Privacy Policy
Effective Date: 20 September 2025

Almas Ramly Services Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our UK‑based service booking platform, in compliance with UK GDPR.

1. Who We Are
   
   

Almas Ramly Services Ltd is a private limited company, company number 15666939. Our registered office address is Impact Brixton, 17A Electric Lane, Brixton, United Kingdom, SW9 8LA. If you have any questions about this policy, you can contact us at almasramlyservices@gmail.com.

2. Scope of This Policy
   
   

This policy applies to:

• Customers who use our platform to book services
  
  

• Independent contractors or businesses registered with us to provide services
  
  

• Visitors to our website
  
  

3. Personal Data We Collect
   
   

For Customers: when you make a booking, we collect your full name, service address, email address, phone number, payment information (which is handled by a third‑party provider), and details about the specific service you require (for example, property details or job requirements).

For Independent Contractors / Businesses: when you register with us, we collect your business name, the name of a contact person, contact details (email, phone), bank account details (for payments), insurance certificates or other legal/business documents needed to verify eligibility or compliance.

4. How We Use Your Data
   
   

We use personal data to: facilitate service bookings; process payments; share job and service details with the contractor assigned to fulfil your booking; maintain business records; manage billing and resolve disputes; fulfil legal or regulatory obligations; and improve or expand our services over time. We only process your data when we have a lawful basis, such as performing a contract, complying with a legal obligation, or relying on our legitimate interests (for business administration or service improvements).

5. Sharing Your Data
   
   

We share personal data only as needed:

• We share customer name, address, contact information, and service/job details with the contractor assigned to fulfil the service.
  
  

• Payment information is shared with secure third‑party payment processors.
  
  

• We may share data with legal and accounting advisors when necessary.
  
  

• We may share data with regulatory or governmental authorities if required by law.
  
  

We do not sell your personal data.

6. Cookies and Tracking
   
   

We use cookies and similar tracking technologies on our website to ensure the site works correctly, to understand how users interact with it, and to help us improve. You can manage your cookie preferences in your browser settings or through the cookie‑consent tool on our website. For full detail, see our Cookie Policy.

7. Data Retention
   
   

We keep your personal data only for as long as is necessary for the purposes it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, customer data is retained for up to six years after your last booking; contractor data is kept while active and for up to six years after deactivation; financial and payment records may be kept longer if required by law.

8. Data Security
   
   

We employ appropriate technical and organisational measures to safeguard personal data. This includes secure storage, encryption, access controls, authentication, regular staff training, and use of secure third‑party processors/systems. We strive to protect your data from unauthorised access, loss, or misuse.

9. Your Rights Under UK GDPR
   
   

You have rights under UK GDPR, including the right to access the personal data we hold about you; to correct inaccurate or incomplete data; to request deletion of your data in certain circumstances; to restrict processing; to object to certain processing (especially where based on legitimate interests); to receive your data in a portable format; to withdraw consent where processing is based on consent; and to lodge a complaint with the supervisory authority.

10. Complaints and Supervisory Authority
    
    

If you believe your rights under data protection law have been breached, you can raise a complaint with us first at the contact details above. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

11. International Data Transfers
    
    

We primarily process and store data in the UK. If we transfer data outside the UK (for example, to service providers in other jurisdictions), we will ensure appropriate safeguards are in place (such as standard contract clauses) to protect your data in accordance with applicable laws.

12. Future Services and Data Use
    
    

As we develop and offer new services, we may collect additional types of data. This policy is drafted flexibly in order to accommodate new data types and uses, always with compliance to UK GDPR. If there are significant changes in how we collect or use data, we will inform users accordingly.

13. Updates to This Policy
    
    

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Whenever we do, we will revise the Effective Date at the top of this document and, where appropriate, let our users know of the changes.

Last updated: 20 September 2025