Terms of Service

PRODUCTION CUTOFF

All orders received after 4 p.m. PST will go into production the next working day. Contact us for rush orders. Prices are subject to change without notice.

STOPPING PRODUCTION

All jobs are considered final once payment is received. In some cases we may be able to stop production after charging jobs out but cannot guarantee this. Jobs pulled out of production for any reason may be charged a $9.95 stop-production fee.

FILE SETUP CHARGE

We have no setup charge. But if substantial file editing needs to be done to make it print-ready, and you're unable to do this yourself, there is a $39.95 minimum editing charge per file. Feel free to email ahead of time for a quote. We will address any additional charges and email a digital proof before proceeding.

An additional $9.95 fee applies to replace files (if possible) on jobs already in production.

FILE & PRINT QUALITY

Resolution: Low-resolution images don't print well! Images taken off the Internet, particularly 72ppi (pixels per inch) images, look jagged and fuzzy when printed. To avoid this we recommend that your images be at least 300ppi. However, if you supply us with 72 dpi images, we will still print these files. We cannot reprint or refund if you are unhappy with the image quality of your supplied file.

Color Matching: What you see on your screen IS NOT necessarily the same thing that you will see when printed. Your monitor uses different technology to produce colors than our printing equipment does, so what you see on your screen will always vary from what you see when printed. 

Process Black & Grayscale Images: Please be aware of the color makeup in your document. While text, background colors, and images may look black on your monitor, the information in your file may be telling our equipment differently. Process black, or black that only utilizes K, may look dark on your monitor but since this will only print with one color (K) it will appear lighter when printed. Process black is recommended for small text, but for large text and background colors we recommend using a four color black. A four color black is one that utilizes all the inks in CMYK. The same goes for grayscale images. They may appear darker on your monitor than when printed.

Print Quality: During the printing process, the paper registration can bounce in the machine up to 1/16" from center in any direction, resulting in a minor variance of image placement. We work to provide the best quality possible on each job, but due to the digital printing process, there can always be some degree of minor, unavoidable marks from being run through the machines. These include roller and drum marks, random toner dots, and lines / scratches. If a job is deemed unusable by a customer due to these issues, returns/reprints/refunds will be handled on a case by case basis by our review board. All decisions are final.

We cannot guarantee print quality will be preserved if you run these through another machine after receiving them. For example, printing a letter on preprinted letterhead or printing addresses from an Excel file onto preprinted postcards. Toner may streak or become otherwise distorted depending on your machine's processes.

BINDING MARGINS

We recommend leaving at least 1/2" margin (blank, unprinted space) on the binding edge for all books except stapled booklets. You are responsible for making sure none of your content is affected by the binding. While we do try to watch for uneven or insufficient margin space, we cannot guarantee we will catch these. 

SATISFACTION GUARANTEE

We stand behind the quality of our products and services so far as the criteria in question are within our control. If for any reason you are not satisfied with the job, please let us know within 30 days. This is the longest that we keep samples, so verifying errors beyond that becomes difficult. Orders are considered closed and cannot be reprinted, returned or refunded after 90 days.

Here is a partial list of examples where we may be at fault: Missed deadlines (when noted), issues with printing quality (printer errors or missing information), and finishing options (cutting, binding, folding, etc.) are things we have some control over.

We cannot be held responsible for issues which were present already in your uploaded files such as image resolution, typos, file errors, or formatting issues, but we do make every effort to catch and alert you to such problems before printing. We also cannot be responsible for jobs which are ordered "wrong" (e.g. you chose the wrong paper, meant to choose double-sided printing, etc). 

RETURNS / REFUNDS

Compensation for unsatisfactory jobs will be decided by the general manager and/or review board when necessary, on a case-by-case basis. Depending on circumstances, Allison Printing Services may issue a refund, a store credit or a reprint for all or part of the job.

DIGITAL TRANSFER OF FILES

Allison Printing Services only accepts digital files. We do not accept physical disks, flash drives, CDs or hard copies. Contact us for special circumstances and loyalty members clients. 

All prices and quotes provided by Allison Printing Services assume the customer provides properly prepared files following our file setup guidelines. The customer accepts all responsibility for supplied files that fail to output properly, contain errors or provide an unacceptable result. Allison Printing Services will make every effort to discover problems in the file's pre-printing stage but accepts no responsibilities for errors not detected.

INDEMNIFICATION

The customer affirms ownership of publication rights to all artwork, photos and other material submitted for printing and agrees to indemnify and hold harmless Allison Printing Services from any and all lost, cost, expense and damages on account of any and all manner of claims, demands, action and proceeding that may be instituted against Allison Printing Services on grounds that said printing violates any copyright or any proprietary right of any person, or that it contains any material that is libelous or scandalous, or invades any persons right to privacy or other personal right. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of such claim, demand, action or proceeding, that may be brought against Allison Printing Services provide that Allison Printing Services shall notify the customer with respect thereto. 90 days after an order is marked as shipped from our facility is considered final.

We reserve the right to refuse service to any customer for any reason. Some reasons may include but are not limited to, hate speech, offensive material, pornography/sexual imagery, or excessively unpleasant or abusive communications with our team members. Prices may vary without notice. This terms and policy agreement applies to all Allison Printing Services orders.