support

Support & FAQ

1. How do I use the app?

Open the app and point your camera at the item, object, or content you want to scan.
The app will analyze the image and provide relevant information, identification details, or explanations within seconds.

You can then:

• View results instantly
  
  

• Save scans for later reference
  
  

• Copy or share results where available
  
  

2. Where are my scans saved?

All scans and results are stored locally on your device.

We respect your privacy:

• Your scans are not uploaded or stored on external servers
  
  

• We do not sell or share your data
  
  

• You stay in full control of your information
  
  

3. How do I cancel my subscription?

If you subscribed to premium features, you can manage or cancel your subscription at any time through your app store.

On iOS (Apple App Store):

1. Open Settings
   
   

2. Tap your Apple ID
   
   

3. Select Subscriptions
   
   

4. Choose the app
   
   

5. Tap Cancel Subscription
   
   

On Android (Google Play Store):

1. Open Google Play Store
   
   

2. Tap your profile picture
   
   

3. Select Payments & subscriptions
   
   

4. Tap Subscriptions
   
   

5. Choose the app and tap Cancel subscription
   
   

You’ll continue to have premium access until the end of the current billing period.

4. What if I need help or have questions?

We’re here to help.

📩 support@alicsystems.com
We typically respond within 24–48 hours.