Experienced Medical Records Reviewer with a background in the outsourcing/offshoring industry and non-bank financial institutions. Proven expertise in indexing, harvesting, and reviewing patient information to ensure full compliance with HIPAA regulations. Skilled in online moderation and social media content review, with a keen eye for accuracy and policy adherence. Proficient in managing the collections process through multiple communication channels, including inbound and outbound calls, live chat, and email. Demonstrated ability to work effectively in fast-paced, compliance-driven environments. 

As a detail-oriented and tech-savvy professional, I aim to support healthcare providers by ensuring their patient records are accurate, complete, and organized. My training across multiple EHR systems allows me to adapt quickly to new workflows and maintain a high level of accuracy under minimal supervision.

Bestlink College of the Philippines (June 2015 – June 2017)

• Diploma in Hospitality in Restaurant Services 

iFive Global  (May 2022 - Present)

Insurance Review Representative 

• Retrieved and indexed patient medical records, ensuring accuracy and compliance with HIPAA

• Reviewed, processed, and released medical documents via EHR platforms (eClinicalWorks, AllScripts, NextGen).

• Facilitated secure transfer of personal health information between healthcare entities.

• Maintained data privacy and confidentiality while managing patient records.

Enshored (March 2020 - May 2022) 

Content Moderator

• Monitored user-generated content uploaded to the platform to ensure compliance with community guidelines.

• Identified and removed inappropriate, harmful, or illegal content based on company policies.

• Exercised analytical skills and sound judgment in making moderation decisions.

Home Credit Philippines (Nov 2017 - Feb 2020)

Collection Chat and Email Support

• Managed collection processes via chat and email for overdue accounts.

• Provided clients with clear payment instructions and follow-ups.

Junior Credit Advisor

• Conducted inbound and outbound collection calls to recover overdue payments.

• HIPAA Compliance Awareness

• Data Privacy and Information Security DPIS

• Handling Sensitive Information

• Office Security 

• EF Set Certificate

• General Admin VA - emails, scheduling, data entry.

• Social Media VA - content posting, engagement, basic graphics.

• E-commerce VA - product listing, order tracking, customer support.

• Customer Service VA - handling calls, chats, and inquiries.

📧 Email: alfiebernandino123@gmail.com
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