Introduction

Experienced Medical Records Reviewer with a background in the outsourcing/offshoring industry and non-bank financial institutions. Proven expertise in indexing, harvesting, and reviewing patient information to ensure full compliance with HIPAA regulations. Skilled in online moderation and social media content review, with a keen eye for accuracy and policy adherence. Proficient in managing the collections process through multiple communication channels, including inbound and outbound calls, live chat, and email. Demonstrated ability to work effectively in fast-paced, compliance-driven environments.

Know Me Better

Hi, I’m Alfie Bernandino, an aspiring Medical Records Reviewer Virtual Assistant with Three Years of hands-on experience in various Electronic Health Record (EHR) systems including eClinicalWorks (ECW), NextGen, Allscripts, and Athena Health. I’m passionate about helping healthcare professionals maintain accurate, compliant, and organized patient documentation. Although I’m new to the virtual assistant field, my background in EHR platforms has equipped me with the skills needed to efficiently manage records, ensure data accuracy, and support healthcare operations remotely.

Skills and Tools 💻 🧠

EHR Platforms:

• eClinicalWorks (ECW)
• NextGen
• Allscripts
• Athena Health

Medical/Administrative Skills:

• Chart review and documentation verification
• Data entry and accuracy checking
• HIPAA compliance understanding

Soft Skills:

• Attention to detail
• Confidentiality and professionalism
• Strong communication
• Time management

Certifications / Trainings 🩸

• EHR System Training (ECW, NextGen, Allscripts, Athena)

• HIPAA Compliance Awareness

• Medical Terminology Training (if applicable)

• Productivity Tools: Google Workspace, Microsoft Office

Work Experience 💼

iFive Global (May 2022 - Present)

Insurance Review Representative

Retrieved and indexed patient medical records, ensuring accuracy and compliance with HIPAA
Reviewed, processed, and released medical documents via EHR platforms (eClinicalWorks, AllScripts, NextGen).
Facilitated secure transfer of personal health information between healthcare entities.
Maintained data privacy and confidentiality while managing patient records.

Enshored (March 2020 - May 2022)

Content Moderator

Monitored user-generated content uploaded to the platform to ensure compliance with community guidelines.
Identified and removed inappropriate, harmful, or illegal content based on company policies.
Exercised analytical skills and sound judgment in making moderation decisions.

Home Credit Philippines (Nov 2017 - Feb 2020)

Collection Chat and Email Support

Managed collection processes via chat and email for overdue accounts.
Provided clients with clear payment instructions and follow-ups.

Junior Credit Advisor

Conducted inbound and outbound collection calls to recover overdue payments.

Education 🧑‍🎓

Bestlink College of the Philippines (June 2015 – June 2017)

Diploma in Hospitality in Restaurant Services

Why Hire Me

As a detail-oriented and tech-savvy professional, I aim to support healthcare providers by ensuring their patient records are accurate, complete, and organized. My training across multiple EHR systems allows me to adapt quickly to new workflows and maintain a high level of accuracy under minimal supervision.