Last Updated: 11 April 2025
This Privacy Policy outlines how Akcess(KwaZulu-Natal) ("we," "us," or "our") collects, uses, and protects your personal information when you use our services, including authentication via Firebase Email and Password Login. By using our app, you agree to the terms of this policy.
1. Information We Collect
We collect the following data when you register or log in using Firebase Authentication:
-Email Address: To create and manage your account.
-Password: Securely hashed and stored by Firebase (we never see or store your raw password).
-Automatically Collected Data: Firebase may collect metadata such as IP addresses, device information, and usage logs for security and operational purposes.
2. Account and Profile Information
- Registration: Email address and password for account creation.
- Profile Details: Optional information such as name, phone number, address, or profile picture.
3. Cookies and Similar Technologies
- We use cookies to manage sessions, preferences, and improve app performance. You can disable cookies in your browser settings.
4. How We Use Your Information
Your data is used to:
- Create and authenticate your account.
- Provide access to our services.
- Communicate with you (e.g., account updates, security alerts, password resets).
- Monitor and prevent fraud or misuse.
- Improve our services and user experience.
- Legal Compliance: Meeting legal obligations or responding to lawful requests.
5. Data Sharing
We do not sell your personal data.
Limited sharing occurs in these cases:
- Third-Party Service Providers: We use Google Firebase to handle authentication. Your email and hashed password are processed by Firebase, subject to [Google's Privacy Policy](https://policies.google.com/privacy).
- Legal Compliance: We may disclose data if required by law (e.g., court orders, government requests).
- Business Partners: Aggregated or anonymized data may be shared with listed businesses (e.g., mechanics) to improve services. No personal identifiers are included.
6. Data Security
- Firebase employs encryption, access controls, and industry-standard security measures. Learn more in [Firebase Security Documentation](https://firebase.google.com/docs/security).
- While we take reasonable steps to protect your data, no system is 100% secure. Never share your password with others.
7. Your Rights
You may:
- Access, Correct, or Delete Data: Update your account details in-app or email us at [vukavukani1997@gmail.com].
- Delete Your Account: Request permanent deletion via the app or by contacting us.
- Opt Out: Unsubscribe from non-essential communications.
8. Data Retention
We retain your data until you delete your account or request removal. Firebase may retain logs for operational or legal purposes as outlined in their policies.
9. International Data Transfers
Firebase operates globally, so your data may be processed outside your country of residence. We ensure transfers comply with applicable laws (e.g., GDPR safeguards).
10. Children’s Privacy
Our services are not intended for users under 13. We do not knowingly collect data from children. Contact us if you believe a child has provided information without consent.
11. Policy Updates
We may update this policy periodically. Changes will be posted here, and material updates will be notified via email or in-app alerts.
12. Contact Us
For questions or requests regarding your data, contact:
Email: vukavukani1997@gmail.com
Address: KwaGcongco, Melmoth,PO B.o.x 3538