The first time I tried out online shopping, I decided to buy a pair of shoes. I recall being both excited and a little unsure about whether the shoes would fit comfortably. When the package showed up, and the shoes were exactly what I was hoping for, I felt so relieved and amazed by how easy it is to shop from home. Throughout the years, e-commerce has undergone significant changes. I have noticed that technology has come a long way in making things easier for us. For example, websites are now designed in a way that is more user-friendly, and there are mobile apps that allow us to shop conveniently on our phones. Being able to shop whenever and wherever you want, and feeling confident in the safety of your payments and the reliability of customer reviews, have really made a difference in how e-commerce has evolved.

Furthermore, I really like e-commerce because it is super easy to shop online, especially for things that I can not find in nearby stores. I really like being able to check how much things cost, see what other people think about them, and have them brought right to my front door. I really like using online shopping platforms like Shopee, and I am even interested in trying out newer ones like Tiktok shop. These platforms have a lot of different products to choose from, great deals, and they make sure your orders get delivered on time. I really like how I can easily look at different sellers all in one spot and buy things without any hassle. It makes me feel really good about using these platforms.

However, when it comes to e-commerce, things like keeping our personal information safe and making sure products are sourced ethically are really important to me. I really care about keeping my personal information safe when I make purchases online, and I prefer to support companies that focus on doing things the right way when it comes to where they get their materials and how they make their products. I do have some concerns about the ethical aspects of e-commerce, particularly when it comes to issues like data breaches and questionable labor practices. It definitely makes me feel cautious. I become more cautious about where and how I share my information online when I hear about data breaches. When I find out that certain brands have bad labor practices in their supply chain, it makes me not want to buy from them. I would rather support companies that have good ethical standards.

Shopping online has become a big part of my life. It is so convenient and there are so many options to choose from. It has definitely changed the way I shop. I find it much easier to shop online these days. I can easily browse through different websites, compare prices, and read reviews from other customers. As a result, I tend to make more online purchases rather than going to physical stores.

Moreover, the user-friendly nature of e-commerce has helped me understand the value of saving time through online shopping. I love online shopping because I can shop whenever and wherever I want, without having to go to actual stores. I really like how convenient online shopping is, especially because it fits perfectly with my busy schedule. Even though I do a lot of online shopping, I still prefer going to physical stores for certain things like clothes or shoes. I like being able to try them on before I buy them. There is just something special about being able to touch and try out products in person that online shopping can not quite capture. Also, when it comes to things I need right away or want to check out in person before making a purchase, I prefer going to physical stores to meet those requirements.

In my opinion, the future of online shopping is going to keep getting bigger and changing quickly. In the future, I think we will see a lot of cool stuff happening in online shopping. We will have more personalized shopping experiences, better security, and even virtual try-ons using augmented reality. In addition, it would be great if e-commerce companies could make some changes to be more environmentally friendly. For example, they could find ways to reduce the amount of packaging waste they generate and offer more eco-friendly shipping choices. Moreover, it would be helpful for consumers to have clearer information about where products come from and how they are made, so they can make smarter choices when buying.

I really like these changes because they match up with what I believe in. They would definitely have a good impact on how I think and act when it comes to online shopping. I would be more likely to support brands that prioritize sustainability and ethical practices. Additionally, if online shopping becomes more personalized and convenient, it would probably make me even more interested in using e-commerce websites.

Group Reflection

1. Amy Arnieza binti Hassan (83207)

Amy demonstrated her analytical thinking and dedication to customer satisfaction by making a valuable contribution to the website. She focused on improving the "FAQs" section, ensuring that all potential customer questions were addressed in a clear and user-friendly manner. She demonstrated her use of analysis by thoroughly examining Lukouhub's social media accounts to identify frequently asked questions and common issues. This allowed her to create a more comprehensive FAQ section. Thanks to Amy's content creation work on the "Login Bar," the website now has an added layer of protection and personalization. This has greatly enhanced the overall user experience.

2. Mirzan Liew Abdullah (84508)

Mirzan was responsible for creating the "Home" page, which is a crucial component of the website. Mirzan showcased his creativity by designing a captivating entrance that set the tone for the entire website. Furthermore, Mirzan took on the responsibility of overseeing the overall layout, ensuring that the website maintained a consistent style. When confronted with challenges related to the website's style and design, he skillfully utilized input from team members to enhance the final outcome, showcasing his exceptional problem-solving skills.

3. Dayang Nur Diyana binti Awang Saihadi (83627)

Diyana's contributions were marked by a meticulous approach. Diyana's research skills played a vital role in enhancing the website's informative value. She ensured that customers could effortlessly find and comprehend the exact locations of Lukouhub's branches by accurately identifying them, along with collecting their social media handles. In addition, she made an effort to discover the opinions of other customers regarding Lukouhub's doughnuts. Her research findings were incredibly insightful and provided valuable information that was incorporated into the website, enhancing its credibility and instilling confidence.

4. Vanessa Agustin (85975)

Vanessa's work showcased a meticulous attention to detail and a keen eye for aesthetics. Vanessa's main focus was on the menu for Lukouhub, ensuring that the items were presented in a visually appealing and captivating way. She had to plan the arrangement of the menu, take amazing photos, and write captivating descriptions that highlighted the unique qualities of each item on the menu. Vanessa's meticulous attention to detail and proactive approach in obtaining the necessary photographs greatly enhanced the visual appeal of the website, which can attract more visitors.

5. Siti Nur Anisa binti Jenuren (85756)

Anisa's creation of the "Shop" and "My Orders" sections showcases her technical skills and commitment to efficiency, both of which are crucial for online sales and order management. The importance of delivering a flawless shopping experience is highlighted by her focus on ensuring that users can easily browse the website, select their desired items, and complete transactions. She clearly values the significance of a useful and intuitive interface, which is evident in her commitment to enhancing user satisfaction and operational excellence.