Aisle Support
We are here to help you save on every shop.
GET IN TOUCH
For all support, feature requests, bug reports, refund questions, or general feedback, email:
pradeep.aneesh@gmail.com
We respond within two business days, usually faster.
WHEN YOU EMAIL
To help us answer you quickly, include:
Your device model (for example iPhone 15 Pro, iPad Pro 13-inch).
The iOS or iPadOS version (Settings, General, About).
The Aisle version (Settings, About Aisle).
A short description of what you were doing and what went wrong.
A screenshot if applicable.
FREQUENTLY ASKED QUESTIONS
How do I scan a receipt?
Open the green plus button on Home, choose Scan receipt, and take a photo or pick one from your library. Aisle reads the items and prices on-device using Apple Vision.
The OCR did not read my receipt clearly. What can I do?
Tap Re-parse with Claude on the receipt preview. This sends only the receipt text to Claude AI for a second pass. You can also edit any item or price manually before saving.
I logged a price incorrectly. How do I fix it?
Open the Items tab, tap the item, scroll to History, and either edit or swipe to delete the wrong entry.
How do I compare two stores?
Add at least two stores in Settings, Manage Stores. Log the same items at both. Then open the Compare tab and create a basket with those items. Aisle ranks the stores by total cost and suggests a split basket for maximum savings.
What is Bazaar mode?
Bazaar mode is for markets or vendors that do not give receipts. Open the capture sheet and pick Bazaar to log a price with a custom vendor name.
How do I cancel my Pro subscription?
Go to your iPhone or iPad Settings, tap your name at the top, tap Subscriptions, find Aisle, and tap Cancel Subscription. Apple handles all billing and cancellation.
I bought Pro on another device and Aisle does not show it as active.
Open the Aisle paywall and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to buy Pro.
I deleted the app and lost my data.
Aisle stores all your data on your device only. If you deleted the app without exporting first, the data cannot be recovered. We strongly recommend using Settings, Export and Backup, Export CSV before deleting.
Does Aisle use my data to train AI?
No. Claude AI processes only the specific request you make, and Anthropic does not use your requests for training.
Does Aisle work offline?
Yes for capturing, logging, browsing, and basket comparison. Only the optional Claude AI features need an internet connection.
PRIVACY AND LEGAL
Privacy Policy: [link to your privacy page]
Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
STILL STUCK
Email pradeep.aneesh@gmail.com and we will help you directly.