Policies

As stated in the help section 'Q9' You are given 7 days to refund your software if anything goes wrong, for an example, if the software you purchased is not operating properly or errors are constant then you are entitled to an authorized refund. However after the 7 days in an unlikely event of your software malfunctioning, you would be offered another software of your choice(Alternative Refund). This offer would be limited to approximately plus an additional £6 on top of the original price, so if your software cost you £10, you would have a range of £16 to spend on one software. In order to do this, you would need to raise awareness to us that you would like to take the alternative refund. You would only be allowed to get a refund if an error occurs with the software and strictly that only( Errors - blocked/missing content from download, constant unknown crashes on start-up from download, not booting up at all from download). Other reasons will be denied authorization

If you falsely report a software for malfunctioning and abusing the benefit of a refund, Our trusted source would contact us with your address to send you a £100 fine as a result of your actions. This policy applies for all customers worldwide.

BY APPLYING FOR A REFUND YOU WILL BE ASKED TO FILL OUT A SHORT FORM

Remote installations are new to us and we are still working on giving you the best service through this method. This policy for now is currently used to protect you and us from any misconceptions. By using this method of installation, you agree that everything would be recorded on our end to protect you and us from any accusations, we would email you a labeled copy of the recording as it protects you too.

We do not delete recordings on our end as we use it for security purposes, we do not share these recordings as it is confidential however if the customer decides to share their labeled copy of the recording that is entirely their choice.

We would ask the customer to install the same software as us for a smooth and safe installation. Before we install the software, we always scan for all types of malware and viruses to ensure the safety of our customers operating systems and for us also

BY APPLYING FOR A REMOTE INSTALLATION YOU WOULD BE ASKED TO FILL IN A SHORT FORM BEFORE INSTALLATION

The Contact Policy is used for protection to cover the sender and receiver weather the contact method is using the Primary(Call/Email) or Secondary(Social Media) contact options. By using any of these methods you must acknowledge everything would be recorded

We Would Record: Calls, Text, Email, Social Media messages

By UK law we do not need customers consent to record and document a customers data since it comes under the name of being used for 'Quality & Training Purposes', 'Meeting Regulatory Requirements', 'Maintaining Evidence of Business Transactions', 'Prevention or Detection of Crime or Fraud'.

All our software are fully 100% Functional. All of our digital good files you purchase from us can and will last you a life-time until you request an upgrade. You would be asked to purchase the software again if you wish to update to a new up-to-date version, unless you have successfully been authorized an alternative refund this does not apply to you as we may have already have come up with a custom agreement. - Subject to change