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Runner Motors PLC
Runner Motors PLC
Senior Executive - Service (Warranty Department)
Just after completing my undergraduate studies, I joined Runner Motors PLC, one of the largest automobile manufacturers and distributors of Bangladesh. I was appointed as Senior Executive in the Warranty Division of the Service Department, responsible for managing vehicle warranty decisions across the company's nationwide service network.
At the service yard of my workplace, where heavy commercial vehicles arrive every day with a wide range of technical issues.
The Runner Motors PLC main service center in Gazipura, providing maintenance and repair services for hundreds of Eicher heavy commercial vehicles every day.
Roles and Responsibilities
Roles and Responsibilities
My role involved conducting detailed technical inspections, fault diagnosis, troubleshooting, and root-cause analysis of vehicle failures to determine warranty eligibility. Service centers from across the country coordinated with our team at the central service facility in Gazipur, where we reviewed and processed warranty cases for Eicher commercial vehicles.
For routine warranty claims valued below USD 100, I was authorized to independently approve or reject claims based on technical findings and compliance with warranty policies. For higher-value cases, I prepared comprehensive technical reports containing diagnostic analyses, photographic evidence, video documentation, and supporting records. These reports were submitted to Volvo Eicher Commercial Vehicles (VECV) for final evaluation and approval.
A significant part of my work involved utilizing the DBM platform (SAP Logon 730), which maintained the complete service and warranty history of vehicles throughout the organization. Through this system, I managed warranty claim processing, documentation, verification, and communication between service centers, the manufacturer, and corporate stakeholders.
With the Country Service Manager (CSM), Adarsh Upadhyay of Volvo Eicher Commercial Vehicles (VECV), and the Head of the Warranty Department, Mr. A.K.M. Enamul Haque sir.
Together, Enamul sir and I managed warranty cases and worked closely with Mr. Adarsh on support from VECV.
With colleagues from Runner Motors PLC—Gazipura Service Manager Tausif Un-Nabi sir, Corporate Deputy Manager Saccha Raidul sir , Nazmus Sakib vai , and Nazia Tasneem
Technical Diagnosis and Warranty Investigation Experience
Technical Diagnosis and Warranty Investigation Experience
As part of my responsibilities in the Warranty Department, I gained practical experience with a wide range of mechanical, electrical, pneumatic, denting, and powertrain systems used in Eicher heavy commercial vehicles.
Some of the most common warranty cases I handled involved wheel rim failures, air leakage in brake systems, defective master vacuum units, malfunctioning instrument clusters (meter combination systems), engine starting problems caused by faulty batteries or alternators, clutch-related failures, oil leakage from steering gearboxes, air compressors and turbochargers, damaged axle tubes, faulty brake actuators, engine overheating due to thermometer, thermostat or viscous fan failure, radiator leakage, tyre leakages, fuel injection and timing-related performance issues, denting and ergonomics related issues, and failures of electrical components such as headlamps, cabin lighting, wiring harness, sensors and audio systems.
Inspecting an Eicher Pro 6025TM during a field investigation to diagnose the root cause of an air compressor failure.
Performing technical inspection of an Eicher Pro 5025T (RMC) to investigate body denting and audio system failure.
Notable Technical Investigation: Premature Clutch Failure in an Eicher Pro 5025T
Notable Technical Investigation: Premature Clutch Failure in an Eicher Pro 5025T
During my tenure in the Warranty Department, I was involved in several complex warranty investigations that required joint inspections with the engineering team of Volvo Eicher Commercial Vehicles (VECV). One particularly challenging case occurred while my line manager was attending technical training abroad, leaving me responsible for managing nationwide warranty operations alone.
The case involved an Eicher Pro 5025T truck whose clutch plate and pressure plate were severely burned within only two days of purchase. Such an unusual failure raised serious concerns regarding vehicle reliability and required immediate technical investigation. Besides, the odometer reading was showing only 4km travel which is unusual because the travelling distance to the service center was more than 30km. Moreover, in this truck they used an Asbestos type pressure plate which was noticed for the first time in this model. So it was reported as a “wrong fitment” issue. Thus, the situation became very confusing.
A joint online inspection was arranged with the VECV plant engineering team, along with their Wabco partners, production engineers, country service managers, and technical experts. During the inspection, I along with Mr. Jaed conducted the physical examination of the vehicle and observed that the clutch booster was operating with intermittent and jerky movement. As a result, the clutch could not engage and disengage properly, causing partial clutch engagement during operation.
My analysis identified this faulty clutch booster as the root cause of the failure. The continuous partial engagement generated excessive friction and heat, which ultimately burned the clutch plate and pressure plate prematurely. Besides, I asked a technician to check the wiring and connections and he identified that the connection with the odometer was loose. That's why the odometer reading was not increasing after 4km.
The findings were accepted by the VECV engineering team, and corrective actions were subsequently initiated. Through this investigation, I felt confident about my ability to perform root-cause analysis, diagnose complex mechanical failures, and contribute to technical decision-making in collaboration with manufacturer engineering teams.
Some Photos related to this case
Some Photos related to this case
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