Contacts
ETS personnel are prepared to help you with any questions or problems you may have before, during, and after administration.
Testing Administration
You can contact Test Administration Services for the Following:
Scheduling of test dates at your center, change of address, change of Chief Examiner or Test Administrator or any other questions pertaining to your test center
Emergencies prior to the test date
Missing materials from shipment
Damaged books
Problems Involving registration for a current test administration
Problems returning test materials to ETS
Test Center Personnel
Uncertainty about which department to contact
Telephone:
1-800-257-5123* option 3
Monday - Friday 8 a.m. - 11 p.m. EST
*This number is for Test Administrators and Proctors Only. Do not share this number with test takers.
Email:
Office of Testing Integrity
You should contact the Office of Testing Integrity for all matters involving security of a test and/or testing materials (eg cartons of test materials have been tampered with, missing test materials, cheating or impersonation.)
Telephone:
1-800-750-6991
1-609-406-5430
Monday - Friday and all test days 8:30 a.m. 0 4:30 p.m. EST
Email:
Customer Service
Customer Service should be used by test takers for any questions or issues they have.
Telephone:
1-855-MyHiSET (1-855-694-4738)
Monday - Friday 8: a.m. - 11 p.m. EST
Email:
ETS Disability Services
Registration for test takers receiving accommodations
Questions regarding accommodations
Emergencies prior to or on the test date for test takers receiving accommodations
Clarification or test administration procedures for tests being given with accommodations
Telephone:
1-855-802-2748
1-609-359-5615
Monday - Friday and all test days 8:30 a.m. - 5 p.m. EST
Email: