Help for Aerial IPTV Player on iPhone
E-mail contact.ntnapp@gmail.com and include your iOS version, the App version (Settings → About) and, if a channel fails, whether it plays in another player. We usually answer within 2 business days.
Add an M3U playlist: Sources → Add source → M3U → paste the link from your provider or choose a local file.
Add Xtream Codes: Sources → Add source → Xtream Codes → enter server URL, username and password from your provider.
Program guide: Library → TV Guide → Import XMLTV, then choose which sources the guide applies to.
AirPlay: tap the AirPlay button in the player and pick your Apple TV.
Does Aerial include channels? No. Aerial is a player only. You need a playlist or Xtream account from a provider you are entitled to use.
A channel shows "unsupported" or will not play. iOS plays HLS (.m3u8), MPEG-TS over HTTP and common MP4/MOV streams. RTMP, RTSP, UDP multicast and some DRM streams are not supported by iOS. Ask your provider for an HLS link.
The guide is empty. Check that the XMLTV link opens in Safari, that channel IDs in the guide match your playlist's tvg-id values, and refresh from Library → TV Guide.
I forgot a source passcode. Passcodes are stored only on your device. Delete the source and add it again to reset.
How do I delete my data? Everything lives on your device: remove sources, clear history in Settings, or uninstall the App. See the Privacy Policy.
How do I cancel my Premium subscription? Open iOS Settings, tap your name, then Subscriptions, choose Aerial IPTV and tap Cancel. You can also open it from the app: Settings → Manage subscription. Cancel at least 24 hours before the renewal (or before the free trial ends) to avoid being charged. Deleting the app does not cancel it.
How do I restore Premium on a new device or after reinstalling? Sign in with the same Apple ID, then tap Restore on the Premium screen or in Settings. There is no account with us.
How do I get a refund? Apple handles all payments and refunds. Go to reportaproblem.apple.com, sign in, and choose the purchase.
Why do I still see ads, or how do I stop personalized ads? The free version shows ads. Premium removes them; if you just bought it, tap Restore. To stop ad personalization, choose "Ask App Not to Track" or turn it off in iOS Settings → Privacy & Security → Tracking → Aerial.