Frequently Asked Questions (FAQs)
Everything You Need to Know About Adventureland Child Care
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What are your operating hours?
Our child care is open from 8:00 am to 5:30 pm, Monday through Friday. We also offer extended care options for early drop-off and late pick-up, which can be arranged in advance.
What ages of children do you accept?
We welcome newborns and older children. Our programs are specifically designed to cater to the needs of infants, toddlers, preschool aged and some grade school aged children.
What is your child to care-taker ratio?
Our child to care taker ratios are set to ensure each child receives personalized attention and care. We go above and beyond the ratios that are in line with state regulations and best practices.
How do you handle discipline and behavior management?
We use positive behavior management strategies that focus on understanding and addressing the underlying reasons for behavior. Our approach includes clear communication, setting age-appropriate expectations, redirection and positive reinforcement.
What is your child sick policy?
For the health and safety of all children and staff, we ask that sick children be kept at home. If a child becomes ill while at our facility, parents will be notified immediately to arrange for early pick-up. Our policy includes guidelines on when a child can return to child care after illness, based on symptoms and medical advice.
Do you provide meals and snacks?
We provide nutritious snacks throughout the day. We inform parents of the snacks we will provide for the week ahead of time. Parents are welcome to discuss any specific dietary requirements with us so we can make adjustments to the snacks. We do ask that parents provide a lunch meal for their child to accommodate various dietary needs and preferences, including allergies and special diets.
How do you ensure safety and security of the children?
Our facility is equipped with secure entry systems, and all visitors are required to check in with our gatehouse. We conduct regular safety drills and have strict policies in place for child pick-up and drop-off. Our staff are trained in emergency response procedures to ensure the safety of all children.
How do you communicate with parents about their child's progress and daily activities?
We believe in maintaining open and regular communication with parents. Our staff provides daily updates on your child’s activities, learning progress, and any significant moments or concerns. We are always available for discussions about your child’s development.
How does your immersion child care work?
Studies have shown that learning multiple languages does not in any way delay development but enhance and improve cognitive skills. We are a Chinese and Vietnamese - English multilingual child care, composed of 80% English and 20% Chinese or Vietnamese. We can incorporate an adoption for your child to learn multiple languages through games and daily learning.
What is your enrollment cancellation policy?
Should you need to cancel your enrollment, we require a notice of two weeks. This allows us to manage our enrollment and staffing needs effectively. Details of our cancellation policy are outlined in our enrollment agreement.
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