Summary

Objectives

Build a career in Hospitality, using my interpersonal communication skills, and using the up to-date technology to research, access, analysis and of course interact with personnel to develop, enhance and build a strong, disciplined, dedicated work force.

To understand, analyze and respond in proactive manner toward staff issues, build a cohesive team. To utilize my experience and knowledge acquired in all the jobs so far and being highly result-oriented, a job that will provide satisfaction and freedom to implement new and creative ideas, suits my criteria.

Additionally would like to apply my qualities such as openness, respect, empathy, listening etc. to achieve new heights and to gain experience.

Further, develop my career as a Manager within a progressive organization that genuinely values the contribution of team members in an innovative environment and fully utilizes my qualifications and experience while achieving business objectives.

Profile Overview

 A result oriented professional with over 7 years of work experience in Human Resources (Personnel, Recruitments & Retention, HR Operations, Performance Management, Employee Benefits and Engagement, Payroll Management), Learning & Development, Market Survey, Hotel Operations, Guest Relations and P/L Accountability.

 Currently associated with Nippon Bottle Facility Management Company and Eagle Eye Holdings as Human Resources Manager for an Internationally renowned restaurant chain. Earlier associated with The Marriott Hotel, Ahmedabad, Indian Hotel Company Limited (IHCL – Taj group of Hotels) and Sheraton Dubai Creek Hotel and Towers, in both Operational and Human Resources Department.

 Proven experience in coordinating with senior management to undertake, Human Resource strategic planning in order to support and advance corporate goals.

 Excellent communication, interpersonal, relationship management and problem solving skills

 Recognized for outstanding organizational skills, creativity, artistic display, public relations and an ability to consistently exceed guest

 Excellent ability to address shape-up & implement plans for talent acquisitions, retention, and employee relations. An HR expert, who through his behavior and conduct resonates the core values of the organization and exuberates professionalism in every manner.

Key Result Areas (KRA, KPI & KPA)

 Assist the HR function driving both strategic and operationally focused initiatives

and service which delivers excellence for the business strategy and supports the

business model.

 To ensure Recruitment/Selection, Workforce Planning and Diversity, Performance

Management, Reward Management, Workplace Management and Relations,

Building Capabilities and Organizational Learning, Effective HR Management

Systems, Support and Monitoring are smoothly in function.

 Coordinating with Department Heads and representing the company with guests,

reinforcing a customer focused approach to Company’s operations at all times

 Developing and retaining an effective team of employees and also adhering to all

standards

 Mentoring the consistent training and development plans for all employees to

ensure positive guest experience, high employee morale and strategic continuity

planning within the unit and the company.

Core Competencies

 Human Resource Management

Recruitment, Re-sourcing & Development:

 Managing the complete recruitment life-cycle for sourcing the best talent from

diverse sources after identification of manpower requirements

 Arranging and reviewing job analysis, job descriptions and human specifications

 Hiring, preparing Offer Letters & Contracts of Employment and ensuring that the

new starter documentation completes before joining

 Working out various remuneration policies, including pay packages for newly hired

employees and executing the same

 Conducting campus placements, by visiting different colleges across India and

selecting potential students.

 Planning human resource requirements in consultation with heads of different

functional & operational areas and conducting selection interviews

 Putting in place Selection Procedures, Online /Manual Tests & Administration

 Handling job portals, maintaining a track of all recruitment in all units.

B. Personnel Management:

 Coordinating in formulation & implementation of increment, incentive &

remuneration policies.

 Ensuring prompt resolution of employee grievances to maintain cordial

management-employee relations.

 Handling disciplinary matters and the course of action to be taken and also

organizing and holding enquiries and implementing disciplinary action.

 Be responsible for all follow-up interviews following on from appraisals and offer the

appropriate guidance and advice. Generating Appointment Letters, Increment/

Promotion Letters, Transfer Orders, warning letters.

 Maintaining Attendance Records, Leave, Leave Encashment, Personnel files.

C. Training and Coordination:

 Identifying training needs across levels through mapping of skills required for

particular positions and analysis of the existing level of competencies & organizing

Induction Training for new recruits

 Conceptualizing & developing need based training modules for developing multi

skilled work force for cross utilization within sub processes for optimum efficiency

 Evaluating the effectiveness of training programs by continuously developing and

implementing pre & post assessment tools

 Incorporating bonded teamwork & managing healthy environment

D. Administration

 Day to day office administration.

 Maintaining all reports, files and data for basic human resource functions.

 Issues related to employee grievance, management, working conditions, cafeteria,

house inventory, leaves and holidays.

 All reports generation including HR-MIS, Critical Vacancies, Attrition, etc.

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