Business Process Management
VIEWPOINT
It is the details that, taken together, make the difference. You can expect from us benefit-focused work, carried out with commitment, which addresses your objectives without any detours. Including all the details.
Modern companies build on flexible and cost-effective projects to realise challenging objectives. For this purpose, your pinpoint application of external resources serve to limit the duration of a project and opens up new perspectives with know-how from outside. Repeated use of services brought in as needed from elsewhere guarantees the best results without the need to keep internal staff capacities free.
Project work means continuously expanding your own experience base in a permanently changing environment. New ideas guarantee elegant solutions, combined with great benefits. Project work means co-operation amongst partners. With repeated co-operation, a long-term relationship of trust develops which can point up concealed and rational possibilities almost without effort.
With time, an unspoken self-evidency emerges from the details – which still make the difference.
lars ackermann
diplom-wirtschaftsingenieur (fh)
rebhuhnweg 1
58454 witten
germany
la@ackermann-consulting.de
office . mobile:
+49 (2302) 983 95 37
whatsapp:
+491751244231
profile:
https://ackermann-consulting.de
linkedin:
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PROFILE
BUSINESS PROCESS MANAGEMENT (BPM) | CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
Certified “Lead System Architect” (LSA) Pegasystems. Process identification, design and implementation using Pega7 platform and Pega applications. Analysis and design by means of tools and methods from the SOA, BPMN, UML, ERM, OOP fields.
ENTERPRISE ARCHITECT
Requirements analysis and designing of complex architectures in BPM and portal environments taking the aspects application integration, performance and scalability into account. Data analysis, definition of database structures, data conversion; data import and export. Extensive experience in the multilingual solutions field.
TECHNICAL CONSULTING | BUSINESS CONSULTING
Profound business management knowledge combined with a knowledge of technical processes and procedures. Experience and in depth understanding of industry specific standards and procedures in banking, insurance, telecommunication and health care. Technical documentation in English and German.
FURTHER AREAS OF EXPERTISE
- Agile software methodology and Scrum
- Pega methodology® and Direct Capture of Objectives (DCO)
- System integration, Service Oriented Architecture (SOA)
- Event Driven Architecture
- Migration of legacy data and life data
- Data transformation (ETL)
- Portal systems
- CMS | DMS
- DevOps
- Build and change management
- Operation, Installation and Optimization
- Coaching, workshops, training
- Worldwide, „Off-Shore“ and „Near-Shore“
seventeen years of INFORMATION TECHNOLOGY EXPERTISE
- Pega Platform, Pega7, PRPC 6, PRPC 5, Pega CRM, Pega CPM, Pega SFAi, Pega Sales Automation, Pega AES, Pega IAC
- SOA, ERM, UML, OOA, OOD, OOP, BPMN, YAWL, Workflow-Nets
- XML/XSLT, Web Services/SOAP/WSDL, JMS, MQ, MQTT, HTTP, TLS/SSL, JSON, HTML/CSS/JS/“Ajax“, FTP, SMTP
- Weblogic, JBoss, Jakarta Tomcat Application Server, Apache Webserver and others
- Signavio Process Editor, Eclipse, SQL Developer and others
- OpenShift, Docker, Cloud Computing, VMWare Workstation, VMWare ESX
- JEE/J2EE, Java, JSP, JNI, JUnit, Ant, Perl, PHP
- AMQP, RabbitMQ, MQTT
- SQL, MS SQL-Server, Oracle, mySQL, SQLite, PostgreSQL
- Alfresco CMS, CSC VPMS, CMIS
- Git, Jira, Mantis, Confluence, HP Quality Center and others
- Digitale Signaturen, Code-Signing
continuously CERTIFIED in various areas
- BPMN METHOD AND STYLE Recertification 2017
- Certified DCO ARCHITECT 2015, [Pega 7.1]
- Certified SYSTEM ARCHITECT 2015, [Pega 7.1] Re-certification Pega7
- Certified LEAD SYSTEM ARCHITECT 2014, [Pega PRPC 6.2]
- BPMN PROFESSIONAL 2013
- SCRUM MASTER I 2013
- Certified CUSTOMER PROCESS MANAGEMENT ARCHITECT (CPM) 2012, [Pega PRPC 6.1, CPM 6]
- Certified BUSINESS ARCHITECT 2012, [Pega PRPC 6.1]
- Certified SENIOR SYSTEM ARCHITECT 2011, [Pega PRPC 5.5]
- Certified METHODOLOGY BALCK BELT 2011, [Pega PRPC 6.1]
- Certified SYSTEM ARCHITECT 2008, [Pega PRPC 5.5]
INDUSTRIES
BANKING AND INSURANCE
CRM, business processes, tender management, broker services, B2B services, product bundles, payments, tied agent services
TELECOMMUNICATIONS
Incoming Payments, Payment Matching, Payment Tracking, Order Processing and Decomposition
HEALTH CARE
CRM, partner management, bonus payments, system integration, knowledge management, portal systems
different COMPANIES in alphabetical order:
- Allianz Deutschland AG (DE)
- Allianz Suisse AG (CH)
- Amadeus Data Processing (DE)
- BKK Bundesverband (DE)
- Commerzbank (DE)
- Debeka a.G. (DE)
- Deutsche Bank (ES, SG)
- Deutsche Telekom AG (DE)
- GE Money Bank (CH)
- ING Bank (NL, HU)
- Lloyds Banking Group (UK)
- Matchbid AG (DE)
- neopoly AG (DE)
- NK Networks & Services (DE)
- Parexel (DE)
- Rabobank (NL)
- SAP AG (DE)
- Sapient (IN, DE)
- sd&m AG (DE)
- Siemens Betriebskrankenkasse (DE)
- Super de Boer (NL)
- Telekom Slovenija (SI)
- ThyssenKrupp AG (DE)
- Transavia Airlines (NL)
- Vodafone D2 GmbH (IN, DE)
CUSTOMERS in reverse chronological order:
- Pegasystems GmbH (DE)
- Hays AG (DE)
- Pegasystems (USA, UK)
- BEA Systems (DE, UK)
- Plumtree Portal Software (UK)
- SAP AG (DE)
- Blum+Partner Lagertechnik GmbH (DE)
- neopoly AG / neopoly GmbH (DE)
- R²Consulting (DE)
- Matchbid.com AG (DE)
PROJECTS
Amersfoort, Amsterdam, Bangalore, Barcelona, Berlin, Bochum, Bremen, Budapest, Cambridge/MA, Darmstadt, Dortmund, Düsseldorf, Edinburgh, Erding, Eschborn, Essen, Frankfurt, Friedrichshafen, Koblenz, Ljubliana, Maidenhead, Mannheim, München, Paris, Ratingen, Schiphol, Singapur, Sofia, St. Leon-Rot, Unterföhring, Utrecht, Walldorf, Warschau, Witten, Zürich
2017
CRM / Common Platform, Aviation (NL)
Creation of common platform for all airline services in the Pega Cloud. The platform integrates data from legacy and third party applications.
- Lead System Architect, Coach
- Pega7
- Pega Cloud
- Pega Mobile
2017 2016
CRM / Broker Services, Insurance (DE)
Creation of a new platform for broker services enacting an event driven architecture. Scalability and cluster support through OpenShift/Docker. Eventually provide a layered solution for broker support, underwriter, tied agents.
- Lead System Architect, Coach
- Pega7
- Docker / OpenShift
- Event driven architecture, AMQP
2016
CRM / Sales Platform, Statutory Healthcare (DE)
Development of a new standard product for the German healthcare market based on Pega Sales Automation. Integration with an industry wide used back end system. Implementation of a customer specific layer on top of the standard product. Migration of legacy data.
- Lead System Architect
- Pega7
- Pega Sales Automation (SFA)
- Pega Statutory Health Care
2015
CRM / Broker Services, Insurance (CH)
Creation of a new platform for broker services based on Pega Sales Automation; aggregation of data warehouse information in the context of single brokers or tenders.
- Lead System Architect, Consultant, Coach
- Pega7
- Pega Sales Automation (SFA)
2014 2013
BPM / Lead Management for Tied Agents, Insurance (DE)
Development of a new platform for enacting lead management processes on Pega. Migration of legacy data. Evaluation of Pega7 as strategic business process platform in the context of a complex SOA initiative.
- Lead System Architect, Consulatnt, Coach
- Pega 6.2
- Pega7
2013
BPM Consulting Pegasystems PRPC / Banking (NL)
Upgrade support; an existing BPM application had to be upgraded to a new major version of Pegasystems PRPC.
- Senior System Architect
- Pega 6.2
2013
BPM Consulting Pegasystems PRPC / Banking (CH)
Assisting a leading system integrator in utilizing a Pegasystems CRM framework for the implementation of an application covering the consumer credit lifecycle with special regards to Swiss legal requirements.
- Coach, Consultant, Senior System Architect
- Pegasystems PRPC 6.1
- Pegasystems CPM
- Pegasystems NBB
2013
BPM Consulting Pegasystems PRPC / Insurance (DE)
Within a proof of concept, the utilization of PRPC as a base of a CRM platform had to be demonstrated. One key aspect was system integration via SOAP web services along with separation of core entity persistence and workflow objects.
- Consultant, Senior System Architect, Coach
- Pegasystems PRPC 6.1
2012
BPM Consulting Pegasystems PRPC, Banking (DE)
The customer requested support for the migration of a productive application up to the current version.
- Senior System Architect
- Pegasystems PRPC 6.1
2012 2011
BPM Consulting Pegasystems PRPC / Teleco (DE)
The transformation of required business objects starting at the order level down to hardware and network configuration and the full life cycle of those business objects had to be implemented in PRPC; within a SOA based environment and integratio nof multiple third party and legacy systems.
- Pegasystems PRPC 6.1
- Pegasystems Telco Framework
- Lead System Architect
2011
BPM Consulting Pegasystems PRPC / Banking (ES, SG)
Implementation of a CPM solution for business client services. The inception took place in Spain, the implementation was made in co-operation with a partner of Pegasystems at Singapore.
- Senior System Architect
- Pegasystems PRPC 6.1
- Pegasystems CPM
2011 2010
BPM Consulting Pegasystems PRPC / Banking, Insurance (NL/HU)
In this green field project, the customer redefines and re-engineers business processes that are to be implemented in PRPC. There are region and even country specific rules to be applied. The project requires to access data bases spawning across several applications.
- Senior System Architect
- Pegasystems PRPC 6.01
- Alfresco CMS
- CSC VPMS
- AktuarLife
2010
BPM Consulting Pegasystems PRPC / Data Processing, Hosting (DE)
The customer has chosen PRPC for running their internal hardware implementation process. One main goal was the realization of a configurable dependency network ensuring consistency and correctness of hardware data related to business attributes, technical attributes and geographical attributes.
- Senior System Architect
- Pegasystems PRPC 5
2010
BPM Consulting Pegasystems PRPC / Insurance (UK)
The project covered the inception phase executed on behalf of a company of the Llodys Banking Group covered capturing of several business processes and their implementation as a Pegasystems PRPC solution.
- Senior System Architect
- Pegasystems PRPC 5
a brief overview of previous PROJECTS in the years 2000 .. 2010
2010
Evaluation Web Based CMS, Customization CMS (DE)
- Consultant, Developer
- PHP, [Perl], TSL/SSL
2009/ 2008
BPM Consulting Pegasystems PRPC / Telecommunication (DE)
- Senior System Architect
- Pegasystems PRPC 5
- SAP Netweaver
2008/ 2007/ 2006
Consulting, operation, client-related modifications, training courses for BEA AquaLogic User Interaction / Germany, Europe, India (EU/IN)
- Senior Consultant, Coach, Developer, Administrator
- BEA Aqualogic User Interaction
2005/ 2006
Software logistics at SAP AG, Walldorf (DE)
- Consultant, [Developer]
- SAP internal build systems
- SAP marketplace infrastructure
- SAP DTR, SAP CBS, SAP CMS
2005/ 2004
Consulting, operation, client-related adaptations Plumtree Portal Software (EU)
- Consultant, Developer, Administrator
- Plumtree Portal
2004/ 2003
Software logistics at SAP AG, Walldorf (DE)
- Consultant, [Developer]
- SAP internal build systems
2002
UI-implementation for media companies in cooperation with neopoly AG (DE)
- Developer, UI-Designer
- PHP, Perl
- Parallel Virtual Machines
2001
Design, development and operation of Internet projects in cooperation with neopoly AG (DE)
- Developer, UI-Designer
- PHP, Perl
- Parallel Virtual Machines
2000
Document Management System, Content Management System (DE)
- Consultant, Developer
- MS Siteserver
2000
Internet Trading Platform Fastener Parts (DE)
- Developer, UI-Designer
- Perl, Java