Ace Logistics Privacy Policy

Effective Date: 25/09/2024
Last Updated: 25/09/2024

Ace Logistics ("we," "our," or "us") respects your privacy and is committed to protecting any personal information we collect. This Privacy Policy explains what information we collect, how we use it, and how you can control your personal information in connection with your participation in Ace Logistics and its associated services, including our Discord server.

By joining Ace Logistics and engaging in our activities, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To manage and support Ace Logistics community activities, we may collect the following types of information:

Basic Contact Information: This includes your Discord username and ID, in-game username, and any additional contact details necessary to participate in Ace Logistics events.
Gameplay Information: To manage participation and validate experience, we may track gameplay statistics such as hours played in Euro Truck Simulator 2 (ETS2) or American Truck Simulator (ATS), recent convoy participation, and in-game performance (i.e., compliance with our Terms of Service).
Communication Records: We may retain communication records within our Discord server, including text messages and event-related information, for community management purposes.
Behavioral Data: Information such as your activity within Ace Logistics events, attendance at convoys, and any reports of misconduct, if applicable.

2. How We Use Your Information

We use your information solely to operate and improve the Ace Logistics experience. Specifically, we may use your information in the following ways:

Community Management: To verify eligibility, approve applications, and manage community membership within Ace Logistics.
Event Coordination: To organize and facilitate convoys, events, and other VTC activities.
Safety and Compliance: To enforce our Terms of Service, track any incidents, and handle disciplinary actions if needed.
Communication: To provide important updates, announcements, and support through our Discord server and any official SageXpress communication channels.
Community Engagement and Recognition: We may use certain gameplay statistics and activity logs to recognize achievements, organize leaderboards, and foster a sense of community.

3. Data Sharing and Disclosure

Ace Logistics does not sell, trade, or otherwise transfer your personal information to outside parties. We will only share your information in limited circumstances:

Service Providers: We may share information with trusted third-party services necessary to manage Ace Logistics (e.g., Discord) and enforce our community guidelines.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or to enforce our Terms of Service and protect Ace Logistics rights, property, and community.

4. Data Security

We are committed to protecting your information. Ace Logistics implements reasonable security measures to prevent unauthorized access, alteration, or destruction of personal information under our control. However, please note that no online platform can guarantee complete security.

5. Data Retention

We will retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or to fulfill any legal obligations. Information may be anonymized or deleted when it is no longer needed to manage Ace Logistics or meet regulatory requirements.

6. Your Rights and Choices

You have certain rights regarding your personal information. These include:

Access and Update: You may request access to your personal information or update it by contacting Ace Logistics Leadership.
Opt-Out: Participation in Ace Logistics is voluntary, and you may leave the community at any time. Upon request, we will remove your personal information and delete your account from our records.
Data Deletion: If you wish to delete specific data we hold, such as Discord communication records or gameplay stats, please submit a request. We will honor these requests to the extent possible under our operational requirements.

7. Third-Party Links and Integrations

Ace Logistics may contain links to third-party services or platforms (e.g., TruckersMP, Trucky). Please note that these external sites have their own privacy policies, and Ace Logistics is not responsible for their practices. We encourage you to review the privacy policies of any external platforms you engage with through Ace Logistics.

8. Changes to This Privacy Policy

Ace Logistics may update this Privacy Policy from time to time to reflect changes in our practices or community standards. We will notify members of any material changes through Discord announcements or other official channels. Continued participation in Ace Logistics after such changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact the Ace Logistics Leadership through our official Discord server.