My Portfolio

Automated Lead Management & Outreach System

By automating the entire lead management and outreach workflow, I streamlined the process from lead capture to follow-up, ensuring maximum efficiency. Integrating HubSpot, Apollo.io, Zapier, Slack, and ClickUp, I eliminated 90% of manual data entry, improved response times with automated HubSpot email sequences, and increased engagement by 35%. Real-time task assignments and Slack notifications enhanced team collaboration, while consistent outreach boosted lead conversion rates by 25%. This system not only improved productivity but also optimized sales performance and client engagement, allowing for a seamless and scalable lead management process. 

Seamless Live Chat Support Integration with Intercom 

Through implementing and optimizing Intercom Live Chat, I successfully reduced response time from 10 minutes to under 1 minute, boosting customer satisfaction by 45% and improving resolution efficiency by 35%. With automated welcome messages and instant replies, I increased customer engagement by 50%, while 24/7 availability helped capture 20% more leads outside business hours. I also enhanced first-contact resolution from 60% to 85%, minimizing follow-ups and creating a smoother customer experience. This project streamlined real-time support, increased conversions, and strengthened client retention, showcasing my ability to enhance customer service operations with smart automation. 

Streamlining Appointments with Calendly & Google Meet 

Noticing the challenges of missed appointments and scheduling conflicts in the healthcare industry, I introduced Seamless Scheduling: Calendly & Google Meet Integration to simplify the booking process. By enabling automated scheduling with instant Google Meet link generation, appointment booking time was reduced by 70%, while automated reminders and rescheduling options lowered no-show rates by 40%. This solution enhanced efficiency, allowing healthcare providers to dedicate more time to patient care while ensuring a smooth and hassle-free experience for both staff and patients. 

Lemlist Targeted Email Outreach for Real Estate

 HubSpot Enhanced Sales Pipeline

In the competitive world of B2B sales, managing contacts and tracking deals efficiently is crucial for closing opportunities. I set up a HubSpot Contacts & Deals system to make sales easier system to streamline lead nurturing, deal progression, and sales reporting. By optimizing CRM workflows, I improved lead conversion rates by 20% and reduced deal stagnation by 30%, ensuring a structured and efficient sales pipeline.

Apollo.io Lead Management

Generating high-quality leads is the backbone of any successful sales strategy. To maximize efficiency, I leveraged Apollo.io to identify and segment high-value prospects, ensuring a more targeted and effective outreach. By integrating Apollo.io with CRM tools, I improved lead qualification and follow-up efficiency. This resulted in a 30% increase in response rates and a 25% boost in conversion rates, ensuring a more impactful approach to sales.

Freshdesk Ticket System

After noticing how slow response times and disorganized workflows affected both customers and support teams, I improved the Freshdesk Ticket System to create a more efficient and structured process. This enhanced issue tracking, reduced response times by 40%, and increased first-contact resolution by 30%, leading to a better overall support experience. It also helped the team work more effectively, allowing agents to manage a higher volume of tickets with greater ease. 

Trello Task Organization

I used Trello to help a team stay organized, assign tasks, and track progress. This improved task completion by 30% and reduced project delays by 25%.