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A Virtual Assistant.
A Virtual Assistant.
I am a passionate and results-oriented Sales and Customer Support Professional with a solid background in driving business growth and fostering lasting client relationships. With over three years of experience, I have honed my expertise in leveraging CRM tools like Salesforce, HubSpot, and Pipedrive to deliver exceptional customer experiences while streamlining workflows for maximum efficiency. As someone who thrives on solving problems and meeting customer needs, I bring a unique blend of sales acumen and service excellence. I excel at upselling, cross-selling, and creating tailored solutions that not only close deals but also build trust and loyalty. My ability to manage tasks, analyze customer feedback, and implement process improvements has consistently contributed to achieving business targets and enhancing client satisfaction. In every role, I am committed to being a proactive team player, adapting quickly to challenges, and delivering value-driven results that propel organizations forward.
I have a strong foundation in customer service and sales, providing exceptional service, managing client relationships, and optimizing workflows. My ability to combine technical expertise with a creative and empathetic approach sets me apart, allowing me to deliver tailored solutions that align with business goals. I am committed to being a proactive team player, adapting quickly to challenges, and driving value-driven results. My goal is to empower businesses by optimizing daily operations, managing softwares, and streamlining workflows to make work life smoother and more productive and, of course, to earn money. Beyond work, I enjoy exploring new tech, reading, and binge-watching anime or sitcoms, keeping my creativity and problem solving skills sharp.
Core Skills & Services
Core Skills & Services
Administrative Support:
Email management.
Calendar scheduling and reminders.
Data entry and management.
File organization and document management.
Customer Service:
Responding to customer inquiries (via email, chat, or phone).
Managing client accounts and requests.
Processing orders or returns.
Lead Generation:
Researching potential clients or customers.
Building and managing lead lists.
Outreach and follow-up communication/sequence.
Prospect Research & Data Collection.
Lead Qualification & CRM Updates.
Sales Support:
Assisting with sales calls or emails.
Preparing sales materials and reports.
Maintaining CRM systems.
Cold calling/Emailing.
Project Management:
Task tracking and organization.
Coordinating teams and timelines.
Tools & Software Proficiency
Tools & Software Proficiency
1. Communication & Collaboration Tools:
1. Communication & Collaboration Tools:
Email Management: Gmail, Outlook.
Messaging/Chat: Slack, Microsoft Teams, Zoom, Google Meet.
Collaboration: Google Workspace (Docs, Sheets, Drive), Microsoft Office 365 (Word, Excel, PowerPoint).
2. Project Management:
2. Project Management:
Monday.com, Trello, Asana, ClickUp.
3. Customer Relationship Management (CRM):
3. Customer Relationship Management (CRM):
Salesforce, HubSpot, Pipedrive.
7. File Storage & Document Management:
7. File Storage & Document Management:
Google Drive, Dropbox, OneDrive.
8. Scheduling & Calendar Management:
8. Scheduling & Calendar Management:
Calendly, Acuity Scheduling, Picktime.
9. Marketing Tools:
9. Marketing Tools:
Mailchimp (email marketing).
Basic Canva Skill.
10. Data Entry:
10. Data Entry:
Google Sheets / Excel (data management).
Zapier (automation of tasks between apps).
Certfications
Certfications
Thank you for taking the time to learn more about me. I’d love the opportunity to collaborate with you and support your business goals. Feel free to browse my portfolio or get in touch to discuss how I can help!
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