5 Ways to Listen Better. Julian Treasure. (July 2011).
Listening Positions. Julian Treasure. (2020).
What is Critical Reflection? Introducing the “What, So What, Now What” Model. (November 2018).
When Leadership Spells Danger. Ronald Heifetz & Marty Linsky. (April 2004).
The Leader as Coach. Herminia Ibarra and Anne Scoular. (November-December 2019).
Active Listening: The Art of Empathetic Conversation. Birgit Ohlin. (November 2020).
10 Steps to Effective Listening. Dianne Schilling. (November 2020).
Use Active Listening to Coach Others. (2020).
Why You Should Make Time for Self-Reflection (Even If You Hate Doing It). Jennifer Porter. (March 2017).
Leadership That Gets Results. Daniel Goleman. (March-April 2000).
Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Douglas Stone and Sheila Heen. (March 2014).
Want Others to Take Your Feedback Seriously? Try This Simple Approach. Instead of telling others what to see, help them see it for themselves. Joe Hirsch. (October 2018).
The Feedback Fallacy. Marcus Buckingham and Ashley Goodall. (March-April 2019)
The Surprising Power of Questions. Alison Wood Brooks and Leslie K. John. (May-June 2018).
Questioning Fuels Innovation. So Why Don’t We Inquire More? Warren Berger. (July 2016).
What? So What? Now What?
The purpose of this protocol is to prompt reflection and expand participants’ thinking about, for example, challenges, dilemmas, or areas of growth in our work, through discussion. It should serve as a tool to generate ideas and suggest actions to apply to current and future practice.
The Reflective Process. David Stewart, Tom Prebble and Peter Duncan. (1997).
The Reflective Principal: Leading the School Development Process
250 Influences Final Effect Size List. John Hattie. (2017).
Feedback Principles
Principles for giving and receiving feedback.
Connect, Extend, Challenge
A routine for drawing connections between new ideas and prior knowledge.
A Guide to Designing Questions and A Probing Questions Exercise
Questions are a powerful tool in reflecting about practice. While engaging in learning conversations and providing feedback and insights, two types of questions are typically leveraged: Clarifying and Probing. It is important to distinguish between the two.