Please report your repair request as an URGENT if you have any of the following:
Smell gas.
Gushing or over flowing water.
Electrical breaker that trips quickly after it is reset.
Sever weather damage.
Or similar issue.
To report an urgent repair TEXT THE WORD "URGENT" to 765 400 3491. This will alert our maintenance team and someone will contact you at the number you sent the text from as soon as possible to evaluate the situation and proceed accordingly.
Please send a separate text with basic information as follows:
Your name.
Address where the repair is needed.
Brief description.
If you do not get a prompt reply, call 765 400 3491 an email notification is sent to our maintenance team each time you leave a message. So we may call back from a different number. Be sure you are calling from the number that you want to receive the return call.
By reporting a repair as URGENT using the number 765 400 3491 you are authorizing us to provide a key to the service provider technician and access your unit as needed to evaluate and make the repairs.
This number is used primarily for URGENT repairs. If you report a repair as URGENT that is clearly not urgent you may be charged a $45.00 service fee. And the request will be processed as a Habitability And Safety issue or routine accordingly.