Project Page

Project 1 Timeline:

Project Proposal Due: June 23, 2020

Data collection: June 29, 2020 - July 14, 2020

Survey responses due: July 14, 2020

Collect and evaluate possible recommendations: July 18, 2020

Possible second round of data collection (if needed after initial data collection) Send Survey: July 20, 2020

Submit Project Draft: July 20, 2020

Second Round Survey Due: July 28, 2020

Evaluate/Implement Peer feedback: July 30, 2020

Submit proposal for Round 1 Tutor Review: August 3, 2020

Evaluate/Implement Round 1 Tutor Review: August 7, 2020

Submit proposal for Round 2 Tutor Review: August 10, 2020

Evaluate/Implement Round 2 Tutor Review, final overview of completed project: August 11, 2020

Project Completion and Submission: August 12, 2020

Business Information;

The purpose of the Utah State Developmental Center is to provide an effective, efficient array of critical services and supports that promote independence and quality of life for Utah's most vulnerable people with disabilities in partnership with families, guardians, and the community.

The place is very big with multiple buildings. All the buildings have residents, caregivers and nurses. Total employee count is estimated at around 620 people.

Name of Organization: Utah State Developmental Center

Address: 895 N 900 E, American Fork, UT 84003

Working Hours:

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Sunday: Closed

Phone: (801) 763-4000

We will be working with the human resources department to investigate the following issue:

• What can we do to increase the retention rate of potential and current employees?
  

Data Collection:

We need to understand where the company stands at this moment. To do this we will start by focusing on the following:

1. Review current hiring process

2. Review current employee job satisfaction

3. Review data of turnover rate

Interview with HR or Management:

Business structure:

1. What is the hierarchy of the business at this time?

   1. The previous question is crucial. It may determine a question in our survey so we can find if there are differing opinions of job satisfaction within the different departments. We will be creating a flowchart of what level reports to what level(s) in the company.

   2. How many total employees does the company have at this time?

Hiring process:

1. What kind of structure is in place to find, interview and hire qualified individuals at this time?

   1. We want a break down of what the interviews are like (from managements perspective). Do they ask the same questions in every interview? Do they have to immediately write a report on the interview? How many interviews have to be made prior to approval to hire?

Job satisfaction:

1. What is used at this time for measuring employee job satisfaction?

   1. On that scale (if no scale is used yet, use 1-10) where does the company want job satisfaction at?

   2. Who evaluates the information gathered? Is this information shared with key stakeholders/decision makers?

2. Is there data that can be made available to the 5a Team, showing what the turnover rate is of the company at this current time?

   1. (If not, help figure out how this data can be collected, as it is crucial information); The following information is all that is needed: Privacy can be ensured by just using numbers to represent individuals like the following: 1 - hired dd/mm/yyyy - resigned dd/mm/yyyy *See Historical Human Resource Data

Emotional culture:

1. What is the general feeling that the company seeks to promote in their places of business?

   1. What is used at this time for measuring this promoted emotional culture?

   2. Who evaluates the information gathered? Is this information shared with key stakeholders/decision makers?

2. What values does the company cherish/promote at this time?

Exit Interview Questions

The purpose of this is to get the perspective of employees who are currently leaving the company to get candid information from individuals.

1. What was your experience with the company?

2. Why are you leaving the company?

3. Did you feel like you had opportunities for promotion within the company?

4. If you could change something about the company what would it be?

5. What could we be doing better for our customers?

6. What did you like about working for this company?

7. Was management responsive to your suggestions and recommendations?

Anonymous online survey questions for current employees

The purpose of this is to get honest answers from employees that are currently experiencing the working conditions at this company.

1. How long have you been with the company?

2. How long do you think you will stay with the company?

3. Do you feel like you have opportunities for professional development within the company?

4. Do you feel you are taken seriously by management?

5. What improvements need to be made within the company?

6. What do you enjoy about working here?

7. On a scale of 1-10 how likely are you to recommend this company to your friends as a place to work?

Historical Human Resource Data

The objective of this is to trend data and understand where the employee retention problem is the biggest. *See Interview with HR

1. Average length of employment by

a. Gender

b. Age

c. Start date

d. Job title

e. Salary range

Focus Groups

Focus groups on current job satisfaction and emotional culture at the workplace.

Are we satisfied with our jobs? Why or why not?

What is the emotional culture of the office? (Should fall under one of the broad categories of: Joy, love, involvement, anger, fear, or sadness)

Team Member Responsibilities: