Last Updated: 21 August 2026
This Privacy Policy describes how 3Phase Starter ("the App"), provided by Diodetronix ("we", "us", or "our"), collects, uses, and protects user information.
The App allows users to remotely monitor and control their 3-phase motor and pump devices. By using the App, you agree to the practices described in this Privacy Policy.
The App collects the following limited information.
Email Address
Used to create and sign in to your account, for account-related purposes, and to respond to support requests.
Name
Provided during account registration to identify you within the App.
User ID
An internal identifier assigned to your account and used to associate your account with your device or devices.
Device Identifiers
Such as the device serial number or IMEI, entered or scanned when you claim or link a device to your account.
Device Telemetry and Status
Operational data reported by your connected hardware, such as motor on/off status, voltage, current, battery status, and event history. This information is displayed within the App to provide monitoring and control functionality.
App Interactions
Information about how you interact with and use the App.
Crash Logs and Diagnostics
Information used to diagnose problems and improve App stability and performance, including information provided through Google Play's standard reporting services.
Camera
The camera is used only to scan a QR code when linking a device to your account. Camera images are processed on the device to read the QR code and are not stored or transmitted by the App.
We collect and use this information solely to provide the App's features and to improve functionality, stability, security, and user experience.
The information we collect is used for the following purposes:
Providing and maintaining App functionality, including connecting to and controlling your devices.
Creating and managing your user account.
Responding to support requests.
Improving App performance and fixing bugs.
Maintaining App security.
Complying with applicable legal and regulatory requirements.
We do not sell, rent, or trade user data.
User data is processed and stored using trusted third-party cloud infrastructure and services required to operate the App.
AWS services are used for functions including account authentication through Amazon Cognito, secure device connectivity through AWS IoT Core, and data storage through Amazon DynamoDB.
Google Play services may provide crash reporting and App performance monitoring.
These service providers process information as necessary to provide the services described above. We take reasonable steps to ensure that user information is handled securely and in accordance with applicable privacy requirements.
We take reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures include:
Encryption of data in transit.
Secure and authenticated communication between the App, connected devices, and cloud services.
Reasonable technical and organizational safeguards.
Restricted access to user data.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain user information only for as long as reasonably necessary to:
Provide and maintain the App and its services.
Maintain your account and connected devices.
Meet applicable legal, regulatory, or security requirements.
Resolve disputes and enforce applicable agreements, where necessary.
When information is no longer required, it may be deleted or securely disposed of in accordance with our applicable procedures.
Users may request deletion of their account and associated personal data at any time.
To request account and data deletion, contact us at:
Email: info@diodetronix.com
Upon a valid deletion request, we will delete or anonymize applicable information associated with your account, including:
Email address
Name
User ID
Device links
Associated App data
Some information may be retained where required by law, necessary for legitimate security purposes, or otherwise permitted by applicable regulations.
The App is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
We may update this Privacy Policy periodically to reflect changes to the App, our services, or applicable legal requirements.
Any changes will be posted on this page with an updated "Last Updated" date.
We encourage users to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us at:
Diodetronix
Email: info@diodetronix.com