PRIVACY POLICY

Effective Date: August 4, 2026

Contact Email: phanthanhphp@gmail.com

This Privacy Policy explains how information is collected, used, processed, stored, and shared when you use Holomi: Live 3D AI Roleplay (“the App,” “we,” “us,” or “our”).

The App provides fictional AI character conversations, roleplay experiences, animated 3D character content, character discovery, personalized recommendations, and related entertainment features.

By using the App, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the App.

1. Information We Collect

Depending on the features you use, we may collect or process the following categories of information.

1.1 Information You Provide

Nickname and profile information

We may process a nickname, chat name, profile image, character preferences, preferred language, and other profile or personalization settings that you choose to provide.

Conversation and roleplay content

When you communicate with AI characters, we may process:

• Messages, prompts, replies, and other text you submit
• AI-generated responses
• Suggested replies you select
• Conversation history and story context
• Conversation names and images
• Character, language, AI model, and chat-style selections
• Requests to regenerate, continue, reset, branch, or delete conversations

Your messages may contain personal information if you choose to include it. Please avoid submitting sensitive personal information that is not necessary for your use of the App.

Preferences and activity

We may collect or process information such as:

• Conversation topics and character types you select
• Characters you view, favorite, hide, or report
• Recently viewed characters
• Search terms and selected filters
• Reels or character previews you interact with
• App theme, chat layout, font, color, language, notification, and AI model settings
• Other actions taken within the App

Support communications

If you contact us, we may collect your email address, the content of your request, screenshots, diagnostic information, and any other information you choose to provide.

1.2 Information Collected Automatically

When you use the App, we and our service providers may automatically collect technical and usage information, including:

• Device type, device model, operating system, and app version
• Language, country or general region, and time zone
• Device or app identifiers
• Advertising identifiers, where available and permitted
• IP address and network information
• App launches, screens viewed, taps, sessions, and feature interactions
• Character views, searches, chat events, and content engagement
• Subscription or advertising status
• Crash logs, error reports, performance data, and diagnostic information
• Ad impressions, clicks, interactions, and related advertising events

The exact information collected may depend on your device, operating system, privacy settings, consent choices, and the SDKs enabled in the version of the App you use.

2. How We Use Information

We may use information to:

• Provide AI character chats and fictional roleplay conversations
• Generate responses based on your prompts and conversation context
• Maintain and display conversation history
• Personalize character recommendations and content ordering
• Remember your selected topics, character types, nickname, language, and settings
• Display Favorites, Recently Viewed items, and chat history
• Support character search, discovery, Reels, and recommendations
• Allow you to rename, pin, reset, branch, or delete conversations
• Process character reports and content feedback
• Operate, maintain, troubleshoot, and improve the App
• Analyze feature usage and understand how users interact with the App
• Detect crashes, technical errors, fraud, abuse, and security incidents
• Display, measure, and manage advertisements
• Respond to support requests and user inquiries
• Enforce applicable terms, policies, and legal requirements
• Protect users, our services, and third parties

We do not use AI-generated responses as professional medical, legal, financial, psychological, or other professional advice.

3. AI Features and Conversation Processing

The App uses artificial intelligence to generate fictional character responses and roleplay content.

To provide AI features, the content you submit may be transmitted to and processed by our servers or third-party AI service providers. Processing may include:

• Your message or prompt
• Relevant conversation history
• Selected character information and roleplay settings
• Preferred language
• AI model selection
• Technical information required to process and deliver a response

AI-generated content may be inaccurate, unexpected, offensive, or unsuitable for some users. AI characters are fictional and are not real people. Users should not rely on AI responses for professional advice or emergency assistance.

Do not include passwords, payment card details, government identification numbers, precise financial information, health records, private contact details, or other highly sensitive information in AI conversations.

We may review or analyze conversations through automated systems and, where reasonably necessary, authorized personnel or service providers for safety, abuse prevention, troubleshooting, support, and service improvement, subject to applicable law and our operational practices.

4. Personalized Recommendations

The App may use selected interests, character preferences, relationship types, search activity, recently viewed characters, Favorites, hidden characters, and other App activity to personalize:

• Recommended characters
• Character categories and ordering
• Reels and visual previews
• Search and discovery results
• Conversation suggestions
• Other content shown in the App

You may be able to update certain personalization preferences through My Space or Settings. If no preferences are selected, the App may provide general or default recommendations.

5. Advertising

The App displays advertisements through third-party advertising providers.

Advertising providers may collect or receive information such as:

• Advertising identifiers
• IP address
• Device and operating system information
• General location inferred from an IP address
• Ad impressions, clicks, and interactions
• App usage and diagnostic information
• Information used to prevent fraud and measure advertising performance

Depending on your location, age, consent choices, device settings, and applicable law, advertisements may be personalized or non-personalized.

You can manage certain advertising preferences through your device settings or the consent options presented in the App, where available. Resetting or limiting an advertising identifier does not necessarily prevent all advertisements from being displayed.

6. Firebase and Analytics

The App uses Google Firebase services and analytics technologies, which may include Firebase Analytics and Firebase Crashlytics.

Firebase Analytics may collect information about how users interact with the App, including app events, session activity, device information, app version, approximate region, and identifiers.

Firebase Crashlytics may collect crash reports, stack traces, device state, app state, installation identifiers, and technical information associated with errors or performance issues.

We use this information to:

• Measure App usage
• Understand feature engagement
• Identify technical problems
• Diagnose crashes and errors
• Improve performance, stability, and user experience
• Evaluate the effectiveness of App content and advertising

Google may process information according to its own terms and privacy policies.

7. How We Share Information

We may share information in the following circumstances.

7.1 Service Providers

We may share information with vendors that help us operate the App, such as:

• AI model and AI processing providers
• Cloud hosting and backend infrastructure providers
• Analytics and crash-reporting providers
• Advertising and ad-measurement providers
• Content delivery and media hosting providers
• Security, moderation, and abuse-prevention providers
• Customer support and technical service providers

These providers may process information only as needed to perform their services, subject to their agreements, policies, and applicable law.

7.2 Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our terms and policies
• Investigate suspected fraud, abuse, illegal activity, or security incidents
• Protect the rights, safety, and property of users, the public, us, or third parties

7.3 Business Transfers

If the App or its assets are involved in a merger, acquisition, financing, restructuring, sale, or transfer, information may be transferred as part of that transaction, subject to applicable law.

7.4 With Your Direction

We may share information when you request or authorize us to do so, such as when you use a device sharing feature.

We do not publicly display your private AI conversations unless you choose to share their content through a feature available on your device.

8. Local and Server-Stored Information

Some information may be stored locally on your device, while other information may be stored or processed on remote servers.

Locally stored information may include certain profile details, interface settings, Favorites, Recently Viewed items, hidden characters, cached media, and other preferences, depending on the App version and configuration.

Server-processed information may include AI prompts and responses, conversation context, recommendations, analytics events, advertising information, crash reports, and content or configuration delivered by the backend.

Clearing the App’s storage or uninstalling the App may remove locally stored information, but it may not automatically delete information that has already been transmitted to service providers or stored on remote systems.

9. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide and maintain the App
• Preserve conversations and settings where applicable
• Fulfill the purposes described in this Privacy Policy
• Meet legal, accounting, fraud-prevention, safety, and operational requirements
• Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information, the feature involved, legal obligations, and the practices of third-party service providers.

Deleting a chat or resetting a conversation may remove it from the visible App experience. Some related information may remain temporarily in backups, logs, fraud-prevention systems, analytics systems, or service-provider records before deletion or anonymization is completed.

10. Your Choices and Rights

Depending on your location, you may have the right to request:

• Access to personal information associated with you
• Correction of inaccurate information
• Deletion of personal information
• Restriction of certain processing
• Objection to certain processing
• Withdrawal of consent
• A portable copy of certain information
• Information about how your data is used or shared

You may also be able to:

• Edit your nickname and personalization preferences
• Remove Favorites or Recently Viewed characters
• Hide or report characters
• Delete, reset, or modify individual chats
• Disable notifications through the App or device settings
• Manage advertising choices through consent controls and device settings
• Clear locally stored App data through Android settings
• Uninstall the App

To submit a privacy or deletion request, contact:

phanthanhphp@gmail.com

Please include enough information for us to identify the relevant App data and understand your request. We may need to verify your request before taking action. We will respond subject to applicable law and technical limitations.

11. Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, AI service, mobile application, or electronic storage system is completely secure. We cannot guarantee absolute security.

You are responsible for protecting access to your device and avoiding the submission of highly sensitive information through AI conversations.

12. International Data Processing

The App and its service providers may process information in countries other than the country where you live. These countries may have different data-protection laws.

Where required, we take reasonable steps to use appropriate safeguards for international processing or transfers of personal information.

13. Children’s Privacy

The App is not directed to children under the age of 13 or the minimum age required to consent to data processing in their country.

Some fictional characters or conversations may include mature, romantic, emotionally intense, or sensitive themes. Parents and guardians should supervise minors’ use of AI chat and roleplay services where appropriate.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information without appropriate authorization, contact us at phanthanhphp@gmail.com so that we can review and, where appropriate, delete the information.

14. Character Content, Reports, and Moderation

The App may allow users to report or hide characters and content.

When you submit a report, we may process information about:

• The reported character or content
• The selected report reason
• Additional comments you provide
• Relevant technical or interaction information
• Information necessary to review and address the report

Reports may be reviewed using automated tools or authorized personnel. Hiding a character may be stored locally or otherwise associated with your App experience, depending on the feature configuration.

15. Third-Party Links and Services

The App may contain advertisements, links, media, or integrations provided by third parties.

We do not control the privacy practices of third-party websites, apps, advertisers, AI providers, or services. Your use of those services is governed by their own privacy policies and terms.

We encourage you to review the privacy information provided by each third party before interacting with its services.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to App features
• Changes to data practices
• New service providers or SDKs
• Legal or regulatory requirements
• Security or operational developments

When this Policy is updated, we will revise the Effective Date above. Where required, we may provide additional notice through the App or another appropriate method.

Your continued use of the App after an updated Policy becomes effective indicates acknowledgment of the revised Policy, subject to applicable law.

17. Contact Us

For questions, privacy requests, complaints, or concerns about this Privacy Policy, contact:

Email: phanthanhphp@gmail.com