Naracoorte

Lead Contact

Our goal is to have every person on the Leads Google Sheet contacted at least once by the end of September.

During each shift, whenever you have spare time, please make it a priority to work through a few leads.

Before contacting anyone, check their Gymflow profile first. The list was exported before opening, so they may have since:

• Signed up as a member

• Completed an orientation

• Already had contact with the club

Make sure all contact attempts and relevant notes are recorded in Gymflow and on the Google Sheet. Please initial and date. 

Goal: Every lead contacted at least once by 30 September.

New Member Contact

For the time being, we will not be setting New Member tasks. These will recommence from Monday, 24 August.

From this date, please follow the normal new member process.

For anyone who joined before 24 August, please ensure they are contacted at least once, either:

• In person, or

• By phone

This is a great opportunity to check if they have visited yet, joined any classes, used their reformer credits etc. if not - try and get them in for an orientation. After making contact, date and record clear notes in their Gymflow profile and update the Google Sheet. Please intitial and date.

Goal: Every member on the list contacted at least once by 30 September.

Membership Changes & Promotional Discounts

Changes made before 20 August

If a member decides to change their membership before 20 August:

Go to:

Membership → Change → Select Membership

Then apply the appropriate promotional code to their new membership:

• LVL1: LVL1STAFF

• LVL2: LVL2STAFF

• LVL3: Apply the relevant LVL3 promotional code

Changes made from 20 August onwards

If a member changes their membership from 20 August onwards, their promotional pricing will need to be manually applied.

First, change their membership as normal:

Membership → Change → Select Membership

Then go to:

Membership → 3 dots next to Billing → Change Fee

Adjust their fee to reflect the promotion they originally received:

• LVL1: 50% off for 6 months = 13 fortnights

• LVL2: 50% off for 3 months = 6 fortnights

• LVL3: 30% off for 3 months = 6 fortnights

Setting the Revert Task

You must check how many discounted payments the member has already received and set a task for when their membership fee needs to return to the normal rate.

For example:

LVL2: If they have already made 2 discounted payments, they have 4 remaining. Set the task to revert their payment to the normal rate 4 fortnights from now.

LVL1: If they have already made 9 discounted payments, they have 4 remaining. Set the task to revert their payment to the normal rate 4 fortnights from now.

Always set the task immediately when making the membership change.

Pauses During the Promotional Period

Any membership pause still counts towards the promotional period. The promotion does not extend because the membership has been paused.

The member's pause fee will also need to be manually adjusted to reflect their promotional discount.

For example:

A LVL1 member receives 13 fortnights at 50% off. If they:

• Are active for 4 fortnights

• Pause for 2 fortnights

Their pause fee needs to be manually changed to $2.40 per fortnight (50% off).

When they return, they will have 7 fortnights remaining at 50% off.

Please make sure you carefully calculate the remaining promotional period when processing a pause.

Final Checks

For the time being, after completing any of the manual promotional membership changes above, please email codyh@24fit.com.au so the change can be double-checked.

Most importantly:

• Record clear notes in Gymflow

• Set all required follow-up/revert tasks

• Double-check how many promotional payments have already been used

• Email Cody once the manual process is complete

Good notes and correctly dated tasks are essential so anyone looking at the member's profile can clearly understand what has been changed, why it was changed, and when it needs to be changed back.

Spare Key

The spare key to the desk drawers can be found stuck to the back off the pot plant. The main door and store room key can be found in the top drawer. 

If you need a spare key to the front door and cleaners closet, you can find this on the airconditioning units on the side of the building. The code to the lock box is 2424.

Wifi

Members wifi password: HappyGym

Bin Day

Tuesday nights put the bins out for Wednesday pick-up. 

Contact

Please use the usual communication channels. 

For the time being, you're welcome to call us if you need something straight away. 

First point of contact: James - 0459152604

Gym Crew: Cody - 0422890690

Classes/ Music: Chloe - 0407293686