Communication

Communication Channels

Gym Crew

• Knowledge Library first: Most answers live here, check it before reaching out.

• Non-urgent matters: Can it wait until the next shift or just needs a follow-up? Pop it in the Communications Booklet.

• On-shift urgent questions: Use the Rapid Response Chat.

• Questions for your manager (outside the Communications Booklet): Direct message via Deputy.

• Immediate concerns (that need Alex's attention promptly): Contact Alex or Cody immediately (if Alex doesn’t respond).

• Big emergencies (e.g., fire 🔥): contact 000. 

Group Fitness / Personal Trainers / Kids Club

• Questions for your manager (outside the Communications Booklet): Direct message via Deputy.

• Questions for any staff: Use the Deputy group chat.

Shift Covers

• Last-minute covers (e.g., illness or within 24 hours): Direct message via Deputy. If no response, contact your manager or Cody.

• Non-urgent covers: Use the ‘Offer Shift’ function in Deputy. If no one accepts, inform your manager.

Deputy Group Chat

We’ve created separate chats to keep things simple and prevent messages from getting lost. 

Use the chat for:

• Updates everyone needs to know

• Celebrating wins and sharing community love!

• Letting PTs know about new leads (PTs only respond)

• Class photos & whiteboard snapshots

• Class-related wins or ideas

Maintenance Issues

Use the Requests links in the Knowledge Library and update the Communications Booklet to avoid duplicates.

Staff aren’t expected to read messages outside of their staffed hours, so please be patient with responses. This new system will help us stay connected, organised, and focused on what matters most - supporting our teams and members.

Special note for MCV & NWD: You’re the two gyms that don’t have all staff in Deputy. Keep an additional WhatsApp chat for PT updates may be necessary, but otherwise, use Deputy for all communications.