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At 24fit, we understand that members may occasionally need a break from training. To support this, we offer a pause option on eligible memberships so members can maintain their connection to the gym while taking time away.
All pause and un-pause requests must be submitted in writing via email.
Pause Eligibility by Membership Type
Pause Eligibility by Membership Type
Xpress & Flexi
Unlimited pauses
$4.80 per fortnight pause rate
Minimum 2 weeks
Results (12-Month Minimum Term)
4 weeks free pause within the initial 12 months
After the 12-month commitment = unlimited pauses at $4.80/fortnight
Minimum 2 weeks
Annual (Prepaid)
Pause not permitted
FIFO Membership
Unlimited pauses
Free of charge
Minimum 1 week
Return date required
Pause Process
Pause Process
Verify Membership Package
Check the member’s package to ensure eligibility and confirm specific pause rules.
Change/ Schedule Change Pause
Navigate to:
User Tab > Membership > Change Immediately / Schedule Change > Membership Pause
Always schedule the change where possible.
Use “Schedule Change” when dates are known - this allows the membership to automatically reactivate from 12:00am on the return date (no need to manage during staffed hours).
If scheduling is not possible (e.g., rate discrepancies), set a task.
Set Return Date
If return date is provided and:
Membership is already paused at the correct rate → Schedule the un-pause.
Pause is scheduled but membership still active → Set a task prior to the return date.
In task notes, clearly record the scheduled reactivation date.
Member’s previous rate differs from current rate → Set a task for the reactivation date to ensure correct pricing is applied.
If no return date is provided:
Set a follow-up task a few months ahead to check in.
Confirm Pause
Send the appropriate Pause Confirmation Email including:
Pause start date
Return date (if provided)
Applicable pause rate
Review Membership Details
Check the Payments Tab to confirm the member’s previous package and rate.
Reinstate Membership
Navigate to:
User Tab > Membership > Change Immediately / Schedule Change > Previous Membership
Apply pro-rata fees if applicable.
Edit Price (If Required)
Navigate to:
Membership > 3 dots > Membership Price > Inc Tax Price
⚠ Important:
If reinstating a member on an older rate (e.g., $30/fortnight Flexi), the system may automatically update to the current rate (e.g., $40/fortnight).
If this applies:
Set a task for the un-pause date
Manually adjust the rate so it is not missed
Confirm Un-Pause
Send the Un-Pause Confirmation Email
Confirm:
Reactivation date
* Schedule when possible, set tasks when needed - the above processes outline how to un-pause/ pause memberships. When possible please schedule these actions - where it may not be applicable is if their rate is different to our current when un-pausing. For instance, if you un-pause a Flexi member who pays $30/fortnight - it'll automatically reset to the current rate e.g. $40/fortnight. So in this case you would set a task so the rate change is not missed.
BETA Testing Pause Process - FIFO Members
BETA Testing Pause Process - FIFO Members
Here is a link to understanding the impacts to billing.
Please note - pauses cannot be done the day of, they have to be done in advance. So please ensure pauses and tasks are set in advance.
1. Confirm Membership Type
1. Confirm Membership Type
Ensure the member is on a FIFO membership.
2. Apply FREE Pause
2. Apply FREE Pause
Pause a Membership
To pause an active membership for a member:
Go to the member's profile (e.g. by searching for them).
Select the Membership tab.
For the currently active membership, select Pause.
Select a Pause Reason from the dropdown.
Choose the Pause Date - when the membership will be paused from.
Choose either:
A specific Resume Date - the membership will automatically resume on this date.
Pause Indefinitely - the membership will remain paused until a staff member manually resumes it.
Select Confirm.
3. Confirm Pause
3. Confirm Pause
Send confirmation email including:
Pause start date
Return date
Confirmation that FIFO pause is free
Editing an Existing Pause
You can change both the pause start date and the resume date for pauses that have not yet started. You can also switch between a specific resume date and an indefinite pause.
Go to the member's profile and select the Membership tab.
Click Edit Pause.
Update the Pause Date and/or the Resume Date as needed.
Select Confirm.
Resume a Paused Membership
Paused memberships can only be resumed by staff. Members are not currently able to resume their own membership from the Members App.
To resume a paused membership:
Go to the member's profile (e.g. by searching for them).
Select the Membership tab.
For the currently paused membership, select Resume.
Gymflow will calculate any fees owed. You can choose to either Waive or Charge these fees.
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