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At 24fit, we understand that members may occasionally need a break from training. To support this, we offer a pause option on eligible memberships so members can maintain their connection to the gym while taking time away.
All pause and un-pause requests must be submitted in writing via email.
Pause Eligibility by Membership Type
Pause Eligibility by Membership Type
Xpress & Flexi
Unlimited pauses
$4.80 per fortnight pause rate
Minimum 2 weeks
Results (12-Month Minimum Term)
4 weeks free pause within the initial 12 months
After the 12-month commitment = unlimited pauses at $4.80/fortnight
Minimum 2 weeks
Annual (Prepaid)
Pause not permitted
FIFO Membership
Unlimited pauses
Free of charge
Minimum 1 week
Return date required
Pause Process
Pause Process
Verify Membership Package
Check the member’s package to ensure eligibility and confirm specific pause rules.
Change/ Schedule Change Pause
Navigate to:
User Tab > Membership > Change Immediately / Schedule Change > Membership Pause
Always schedule the change where possible.
Use “Schedule Change” when dates are known - this allows the membership to automatically reactivate from 12:00am on the return date (no need to manage during staffed hours).
If scheduling is not possible (e.g., rate discrepancies), set a task.
Set Return Date
If return date is provided and:
Membership is already paused at the correct rate → Schedule the un-pause.
Pause is scheduled but membership still active → Set a task prior to the return date.
In task notes, clearly record the scheduled reactivation date.
Member’s previous rate differs from current rate → Set a task for the reactivation date to ensure correct pricing is applied.
If no return date is provided:
Set a follow-up task a few months ahead to check in.
Confirm Pause
Send the appropriate Pause Confirmation Email including:
Pause start date
Return date (if provided)
Applicable pause rate
Review Membership Details
Check the Payments Tab to confirm the member’s previous package and rate.
Reinstate Membership
Navigate to:
User Tab > Membership > Change Immediately / Schedule Change > Previous Membership
Apply pro-rata fees if applicable.
Edit Price (If Required)
Navigate to:
Membership > Edit Price
⚠ Important:
If reinstating a member on an older rate (e.g., $30/fortnight Flexi), the system may automatically update to the current rate (e.g., $40/fortnight).
If this applies:
Set a task for the un-pause date
Manually adjust the rate so it is not missed
Confirm Un-Pause
Send the Un-Pause Confirmation Email
Confirm:
Reactivation date
* Schedule when possible, set tasks when needed - the above processes outline how to un-pause/ pause memberships. When possible please schedule these actions - where it may not be applicable is if their rate is different to our current when un-pausing. For instance, if you un-pause a Flexi member who pays $30/fortnight - it'll automatically reset to the current rate e.g. $40/fortnight. So in this case you would set a task so the rate change is not missed.
FIFO Pause Process
FIFO Pause Process
1. Confirm Membership Type
1. Confirm Membership Type
Ensure the member is on a FIFO membership.
2. Apply Pause
2. Apply Pause
Navigate to:
Membership > Pause
FIFO pauses are free
Minimum 1 week
Return date required
Return dates are fixed — choose the closest available option.
Example: If member wants to return on the 9th and only the 7th or 14th is available, select the 7th, not the 14th.
If manual un-pause is required:
Set a task for the reactivation date.
3. Confirm Pause
3. Confirm Pause
Send confirmation email including:
Pause start date
Return date
Confirmation that FIFO pause is free
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