Embedded Files
We offer a variety of membership types and rates, tailored by location. Please review the rates for your specific gym. Memberships are non-transferable and generally non-refundable, though exceptions may apply on a case-by-case basis. Members must be aged 15 or older. Members aged 15–17 must be accompanied by a parent/guardian on sign up. Members can choose a designated start date. Changes to memberships need to be requested and confirmed via email only.
RESULTS
RESULTS
Commitment: Minimum 12-month term.
Payments: Debited fortnightly.
Post-Term: After 12 months, rate remains the same but they receive 'Flexi' benefits. e.g. no cancellation fee after the initial 12-months and unlimited freeze.
Membership Freeze: Up to 4 weeks total within the 12-month period. Ensure to note when this is used.
Cancellation: Early termination incurs a $100 ($150 at STG) fee or the remaining contract balance.
If a Results member wants access to classes, okay to disregard commitment and changeover to Xpress.
FLEXI
FLEXI
Commitment: No lock-in contract for ultimate flexibility.
Payments: Debited fortnightly.
Membership Freeze: Unlimited freezes — as often and for as long as needed. Minimum two-weeks due to the fortnightly billing cycle.
Cancellation: Members must email a cancellation request to your location. Only accept cancellations via written confirmation, avoid via phone or in-person. Members can opt to cease their membership via the app.
XPRESS
XPRESS
Available at select gyms only.
Includes group fitness classes, pilates (VHR) and body composition scans (STG).
Follows FLEXI membership guidelines for freezes and cancellations.
ANNUAL
ANNUAL
Commitment: Upfront payment for 12 months of access.
Benefits: The most cost-effective option for long-term members.
Restrictions: No freezes or cancellations. Refunds or transfers may be considered only on compassionate grounds. #WeCare
If an Annual member wants to change over to Xpress, either use the amount they have paid as credit to their Xpress payments or charge them the weekly difference between Xpress and Annual per week.
PREPAID
PREPAID
For temporary/ prepaid memberships (e.g. for those visiting or 3-month memberships) this should be either offered as:
Week passes
Activation fee + flexi amount per week
e.g. if someone is here for 4 weeks @ $20 flexi rate
= $79 + (4 x 20) = $159 OR 4 x $59 weekly rate = $236.
DAY PASS
DAY PASS
Provides the member access to the facilities that day. This can be multiple times that day if they want.
Can be purchased online or during staffed hours.
TRIAL
TRIAL
Use the promo code: 7FOR7 to drop the weekly amount down to $7.
Provides the member access to the gym, classes and reformers (2 credits) for 7 days.
Follow-Up: Ensure follow-up tasks are scheduled to engage with trial users during and after their trial period to encourage membership conversion.
Activation Fee is charged.
Add the member’s Fitness Passport number to their notes.
Encourage frequent visits — Fitness Passport pays per visit (no weekly fee charged to the member).
FITNESS PASSPORT X
FITNESS PASSPORT X
Same as above, if a Fitness Passport members want to join in on classes. The fortnightly amount is the difference between the Flexi and Xpress fee.
Cost: $1 extra, paid weekly.
Flexibility: Pay only for the days used. Pause anytime for at least one week at no cost.
Pause Management: Utilise the Pause function (not Freeze) for seamless roster alignment.
Page updated
Google Sites
Report abuse