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[June 28, 2024]
[June 28, 2024]
8:20 a.m. – 8:30 a.m.
Admission
8:30 a.m. – 8:45 a.m.
Welcome and Overview
Welcome and Overview
Chad Perman, MPP | Executive Director, Maryland Primary Care Program Management, Maryland Department of Health
Chad Perman, MPP | Executive Director, Maryland Primary Care Program Management, Maryland Department of Health
Raghavi Anand, MPH | Quality and Learning Manager, Maryland Primary Care Program Management Office, Maryland Department of Health
8:45 a.m. – 9:15 a.m.
Keynote
Keynote
Transforming Healthcare: The Journey to Comprehensive Excellence
Rebecca Etz, Ph.D. | Co-director of the Larry A Green Center, Advancing Primary Health Care for the Public Good
At the end of this presentation, the attendees will:
Gain a basic understanding of the evolving landscape of primary care quality improvement and accountability.
Learn a set of principles to guide comprehensive excellence in primary care.
9:15 a.m. – 9:30 a.m.
Break
9:30 a.m. – 10:15 a.m.
Soft Skills & Communication in the Clinical Setting
Lisa Lindstrom, FNP, PMHNP | Family Medicine Specialist, Urgent Wellness Center
Clinical
At the end of this presentation, the attendees will:
Recognize the significance of effective communication and teamwork in a primary care setting.
Employ patient-centered communication skills, including active listening and empathy, in their interactions.
Apply conflict resolution strategies to resolve interpersonal conflicts in the workplace.
Implement tools such as root cause analysis, debriefs, and closed-loop communication.
9:30 a.m. – 10:15 a.m.
Advancing Health Equity: Addressing Disparities and Promoting Inclusive Care
Maranda C. Ward, EdD, MPH | Assistant Professor, Department of Clinical Research and Leadership, The George Washington University
Non-clinical
At the end of this presentation, the attendees will:
Define health equity and recognize its significance in the context of primary care delivery.
Identify social determinants of health that contribute to health disparities.
Discuss strategies for promoting health equity within MDPCP practices.
10:15 a.m. – 11:00 a.m.
Developing a Collaborative Approach to Comprehensive Medication Management
Magaly Rodriguez de Bittner, PharmD, FAPhA, FNAP | Executive Director, University of Maryland's Center for Innovative Pharmacy Solutions
Clinical
At the end of this presentation, the attendees will:
Describe the principles of comprehensive medication management.
Translate the importance of medication reconciliation, medication tracking, and adherence in optimizing patient outcomes.
Develop strategies for patient education on medication management for chronic conditions.
10:15 a.m. – 11:00 a.m.
Beyond the Basics: Advanced Strategies for Accurate Billing and Coding
Natasha C. Miller, MSHIM, RHIA, CPC, CPB, CRC, CPC-I | CEO, Health Information Management Consultant, NCM Healthcare
Non-clinical
At the end of this presentation, the attendees will:
Do a deeper dive into billing and coding procedures relevant to MDPCP practices.
Identify common billing and coding guidelines specific to primary care services.
Apply coding principles to accurately document and bill for services provided within MDPCP practices.
11:00 a.m. – 11:15 a.m.
Break
11:15 a.m. – 12:00 p.m.
Building on Cultural Competence: Applications of Cultural Responsiveness
Jasmine Leonard, MPH | Health Equity Enterprise Manager, CareFirst
At the end of this presentation, the attendees will:
Recognize the significance of cultural responsiveness in healthcare delivery.
Identify strategies for effectively integrating cultural considerations into patient interactions and decision-making processes.
Enhance their communication skills to facilitate culturally sensitive interactions with patients from diverse backgrounds.
Discuss the role of cultural humility in fostering respectful and collaborative relationships with patients and communities.
12:00 p.m. – 12:45 p.m.
Implementing Trauma-Informed Care in the Primary Care Practice Setting
Meagan Dunham, LMSW | Program Manager, Resilience, Wellbeing & Mental Health Division, Institute of Women & Ethnic Studies
At the end of this presentation, the attendees will:
Define trauma and its impact on individuals, families, and communities.
Recognize signs and symptoms of trauma in patients across various healthcare settings.
Identify strategies for creating a safe and supportive environment for trauma survivors within healthcare practices.
Apply empathetic communication techniques when interacting with trauma survivors, including active listening and validation.
Utilize personalized trauma-informed care plans tailored to meet the unique needs and preferences of patients affected by trauma.
12:45 p.m. – 1:00 p.m.
Closing
Raghavi Anand, MPH | Quality and Learning Manager, Maryland Primary Care Program Management Office, Maryland Department of Health
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