Contact Us 

We're Here to Help at 11xPlay

At 11xPlay, your satisfaction is our top priority. Whether you’re a new user needing help with registration, a returning player facing a technical issue, or someone who simply has a suggestion, our dedicated support team is always here to assist you. We believe that communication is key to creating a reliable and trustworthy platform—and that’s why we’ve built a responsive, user-friendly support system that’s just a message away.

Our customer service team is available every day to handle your queries with care, professionalism, and speed. With multiple contact options and a commitment to solving issues promptly, we ensure you’re never left without support.

Why Contact 11xPlay Support?

Our users reach out for a variety of reasons, and we welcome every question, issue, or suggestion. Here are some of the most common areas where our support team can assist you:

• Login or registration issues
  
  

• Game-related concerns
  
  

• Payment and withdrawal support
  
  

• Account verification and KYC
  
  

• Technical bugs or glitches
  
  

• Feedback and suggestions
  
  

• Information about promotions and offers
  
  

No matter the nature of your query, we ensure you get a helpful and respectful response every time.

Contact Options Available

We know different users prefer different ways of communication. That’s why 11xPlay offers multiple ways to reach us—so you can choose what works best for you.

1. Live Chat Support (24/7)

Our most popular and quickest support method. You can connect with a live agent anytime through our website or app..

Live Chat is available 24 hours a day, 7 days a week. Whether it’s early morning or late night, we’re here for you.

2. WhatsApp Support

We offer direct communication via WhatsApp, allowing you to chat in a familiar and comfortable format. Just save our official number and send your message.

• Send screenshots or transaction references
  
  

• Receive quick responses
  
  

• Get real-time updates about your queries
  
  

WhatsApp support is available during business hours and often even beyond.

3. Email Support

For detailed queries or issues that require document submissions (e.g., ID verification, transaction proof), email is the best way to reach us.

• Email us
  
  

• Describe your issue clearly with relevant details like your registered mobile number, username, and date of transaction (if applicable).
  
  

• Attach necessary files or screenshots.
  
  

You’ll receive a response within a few hours, and most email tickets are resolved within 24 hours.

4. Contact Form on Website

Visit the Contact Us section on our website, fill out the form with your details and message, and submit it. Our team will get back to you shortly.

• Ideal for general queries or feedback
  
  

• No need to log in
  
  

• Response sent to your email address
  
  

Tips for Faster Support

To ensure your queries are resolved quickly and effectively, here are a few helpful tips when contacting our team:

• Be specific: Mention your username, issue type, and date of the incident.
  
  

• Share screenshots: Especially for payment-related concerns.
  
  

• Mention payment ID or UTR: For failed deposits or withdrawals.
  
  

• Describe steps taken: Let us know if you’ve tried restarting the app, clearing cache, etc.
  
  

This information helps us diagnose and fix issues faster, getting you back to gaming without delay.

Support Languages Available

11xPlay supports a multilingual audience. Our customer care representatives can assist in several languages, including:

• English
  
  

• Hindi
  
  

• Telugu
  
  

• Tamil
  
  

• Kannada
  
  

• Bengali
  
  

• Marathi
  
  

• Punjabi
  
  

We believe language should never be a barrier when it comes to quality support.

User Feedback is Welcome

We value your input! Whether it's a compliment, a complaint, or a suggestion, we want to hear from you. Your feedback helps us improve:

• Game performance
  
  

• Payment processes
  
  

• UI design
  
  

• Overall experience
  
  

Drop us a message through chat, email, or form—your voice matters at 11xPlay.

We Never Ask for Sensitive Information

Please note:

• Our team will never ask for your password or OTP.
  
  

• We will never contact you from personal numbers or emails.
  
  

• All official communication comes from our verified channels.
  
  

If you receive suspicious communication claiming to be from 11xPlay, report it immediately to our support team. We take user security very seriously

Our Commitment to You

At 11xPlay, we’re not just about games—we’re about relationships. We aim to build trust, deliver consistent support, and ensure every player feels valued.

• Quick responses to queries
  
  

• Trained and friendly staff
  
  

• Clear communication
  
  

• Problem-solving attitude
  
  

Whether you need help today or next month, 11xPlay will always be ready to support you.

Need Help Now? We’re Just a Click Away!

No issue is too small, no question too silly. If you’re facing a problem or need clarity, we’re here to help—quickly, professionally, and politely.

Reach out now through live chat, WhatsApp, or email. Your smooth and enjoyable gaming experience is just a message away.