Embedded Files
How we work as a team
How we work as a team
How and when dispatchers assist one another?
Who can help with escalations?
What is considered an escalation (rejections, accessorials, upset drivers, upset customers, etc.)?
What is the process for escalating an issue?
Recording your load details accurately and timely!
After Hours Dispatcher
After Hours Dispatcher
Providing our carriers the ability to offer 24-hour dispatch to our customers looking for a effective solution to track carriers and communicate any issue or situation that may arise in the evening.
In logistics industry, it should be a top priority to keep drivers happy. After all, without them, you can’t complete the loads.
Begin actively supporting
Begin actively supporting
the team
the team
Practice preparing rate confirmations for drivers and bring potential orders to the team
Use the load boards to search for loads
Start calling on loads
Sit with two different dispatchers throughout the day to see how they talk to brokers
Starting to negotiate...
Starting to negotiate...
Finding and negotiating for the best load. This video is a great example of how to book a load and includes a sample call with a broker.
DAT Overview
DAT Overview
Watch the video tutorials below to learn how to use DAT Power for carriers as well as how to use DAT One.
Watch the video tutorials below to learn how to use DAT Power for carriers as well as how to use DAT One.
Now login to DAT and get comfortable using it. Practice searching for loads, research what the market trends are currently, and sign up for the DAT iQLive weekly updates and webinars to keep up with the industry and be knowledgeable for your drivers and customers
This is another load board you may use. Become familiar with how to post and search for loads on this platform as well
This is another load board you may use. Become familiar with how to post and search for loads on this platform as well
Singles vs. Teams
Average miles driven per day
Time for loading
Time at unloading
If time zones are a factor
How accessorials affect the driver, planning, and rates
Coordinating pick up and delivery times
How ELD laws impact route planning
Dead Head (DH) miles
Great job! You've learned a lot today! Feel free to check this page any time.
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