Welcome To Your Chromebook!

To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset. Try a hard reset only after other ways to fix the problem have failed. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder. It is recommended that you try restarting your Chromebook before performing a hard reset.

To reset your Chromebooks, follow the steps below:

1. Press and hold Refresh and tap the Power button. The refresh button is on the top row of the keyboard just above the 3 and 4 keys.

2. When your Chromebook starts up, release Refresh.