Phone banking is one of the most powerful tools we have to connect directly with voters. It lets us move beyond the written word and into live, real-time conversations. Whether it’s answering questions, listening to concerns, or simply sharing why you care, every call is an opportunity to build trust and increase engagement.
By learning how to phone bank effectively, you’re not just checking a campaign box—you’re developing a voice that moves people.
By the end of this 2-week experience, you will be able to:
Log into and use NGP VAN’s phone bank tool with confidence.
Make authentic, values-driven calls using a script as a flexible guide.
Handle common call scenarios, including supportive, undecided, and even hostile responses.
Reflect on what makes your voice powerful—and how you can use it to connect with others.
Smile while you talk – Yes, really! People can hear it in your voice.
The script is your guide, not a cage – Make it your own by tying it to your personal “why.”
Don’t fear the awkward – Every caller has moments that don’t go perfectly. That’s normal—and it’s how you learn.
A graceful exit is a win – If someone says no or hangs up, thank them in your head and move on. Every call is practice.
Track your wins – Did someone listen? Ask a question? Say thank you? Celebrate it!
You’re not alone – Everyone feels nervous at first. But your voice matters, and voters want to hear from real people like you.